Childline Caseworker

Commonwealth of Pennsylvania • Dauphin County, PA

8d • Hybrid

About The Position

Become a ChildLine Caseworker with the Office of Children, Youth and Families and support a mission that truly matters. This position allows you to assist reporters, gather facts, and help connect families with the right investigative agencies. You will handle sensitive information with professionalism and clarity while guiding serious decisions. This is a vital role for anyone seeking a meaningful career focused on protecting children and strengthening communities—apply today! This position focuses on receiving reports of suspected child abuse or neglect and routing them to the correct investigative agencies. It requires careful communication, strong judgment, and consistent application of laws and policies.

Requirements

• A bachelor’s degree; or An equivalent combination of experience and training.
• Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.
• Must meet the PA residency requirement.
• Must be able to perform essential job functions.
• Satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.

Nice To Haves

• Telework part-time up to 2 days per week (requires securely configured high-speed internet and approved location inside Pennsylvania).

Responsibilities

• Inform callers of their rights and explain confidentiality during referrals
• Interview callers and determine the nature and key facts of each referral
• Search the statewide system for past reports connected to the caller or referral
• Apply Child Protective Services Law (CPSL) rules and policies to guide decisions on each report
• Analyze and refer reports to appropriate investigative agencies for action
• Review investigation results for accuracy before final approval in the database

Benefits

• Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $53,008.00 (before taxes).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level