Child Welfare Product Owner
About The Position
The position provides business analysis and product ownership to support technology systems, primarily PATH NC, used to administer Human Services programs, specifically Child Welfare. It serves as a subject matter expert in Permanency Planning services and applies knowledge of direct service and benefit delivery to support the child welfare case management system. The Business Systems Analyst II helps establish functional system analysis, policy support and enforcement criteria, and priorities for program needs, including stakeholder priorities and requests. The role also helps stakeholders define, develop, and implement strategic goals through technology enhancements.
Requirements
- Bachelor's degree in business administration, computer science, or a related field from an appropriately accredited institution and two years of experience in business consultation, process improvement, or requirement gathering in an information technology environment; or an associate degree in one of these fields and three years of related experience in an information technology environment; or a high school diploma or GED and five years of related experience in an information technology environment; or an equivalent combination of education and experience.
Nice To Haves
- Experience working in Child Welfare in direct practice or policy, ideally in North Carolina.
- Experience working with current technology, PATH NC, or another child welfare technology system.
- Experience with Permanency Planning Services in Child Welfare.
Responsibilities
- Provide business analysis and product ownership for technology systems, primarily PATH NC, supporting Human Services programs, specifically Child Welfare.
- Provide subject matter expertise in Permanency Planning services for child welfare.
- Help establish functional system analysis, policy support and enforcement criteria, and priorities related to child welfare programs in a case management system.
- Consider and help prioritize stakeholder needs and requests.
- Help stakeholders define, develop, and implement strategic goals through technology enhancements.
Benefits
- Health insurance options
- Standard and supplemental retirement plans
- NCFlex pre-tax benefits
- Paid vacation leave
- Paid sick leave
- Community service leave
- Paid parental leave for eligible employees
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
