Child Welfare Assistant - Hotline

Oklahoma Human Services•Tulsa, OK

5d•$29,601 - $35,000•Onsite

About The Position

This position provides administrative and programmatic support to Child Welfare Specialists (CWS), and may perform lower level paraprofessional Child Welfare tasks. The role involves performing administrative support tasks and other related duties, including general office duties, inputting case documentation, compiling social and economic data, scheduling, and assisting in meetings with clients, parents, and other interested parties. The assistant will also help Child Welfare Specialists in documenting and processing reports received at the Hotline in the Child Abuse and Neglect Information System (KIDS). Additionally, the position involves advising callers of available child welfare services and resources, providing specific program information to clients, and potentially referring them to community resources for assistance.

Requirements

Must possess a valid driver's license and must maintain required car insurance.
Child Welfare Assistant I: Six months of experience in general office clerical work, providing care for children in a licensed day care facility, sales, or public contact work, or an equivalent combination of education and experience, substituting six months of technical or vocational training coursework, or the completion of 15 semester hours from a college or university.
Child Welfare Assistant II: One year of clerical experience in a governmental or non-profit social services provider environment, or an equivalent combination of education and experience, substituting thirty semester hours of college for the required experience.
Child Welfare Assistant III: One year of clerical experience in a governmental or non-profit social services provider environment plus two additional years of clerical experience in a child welfare environment, or an equivalent combination of education and experience, substituting thirty semester hours of college for the required experience.

Responsibilities

Performs administrative support tasks and other related duties to include general office duties, inputting case documentation, compiling social and economic data, scheduling and assisting in meetings with clients, parents, and other interested parties.
Assist the Child Welfare Specialists in the documentation and processing of reports received at the Hotline in the Child Abuse and Neglect Information System (KIDS).
Advises callers of available child welfare services and resources; provides specific program information to clients and may refer to community resources for assistance.