Child Support Trainer

Dynamic Workforce Solutions • Kenosha, WI

4d • Remote

About The Position

This role involves creating, implementing, and delivering training and program support to Child Support staff and supervisors across Wisconsin. The work includes developing and facilitating virtual training programs, online learning resources, and remote technical assistance. Limited in-state travel may be required for occasional onsite training, meetings, or special projects. The majority of the work in this position focuses on Child Support and related programs.

Requirements

• Minimum 2 years of experience in Child Support, W-2, Income Maintenance or related program(s), and/or Children and Families arena.
• Experience working with Child Support Systems (CARES, CWW, ACCESS, KIDS).
• Excellent communication skills (written and oral) and group presentation/training skills a must.
• Ability to work independently in a non-structured environment.
• Knowledge of Child Support and related programs, case management processes, and any relevant policies and issues.
• Knowledge of CARES, CWW, ACCESS and KIDS processes.
• Ability to work with other professionals as part of a training team.
• Ability to create training materials using a variety of tools (MS Office programs, videos, other learning development software).
• Strong organizational skills.
• Solid follow-through and attention to detail.
• Flexibility and adaptability to change.
• Ability to prioritize and manage multiple projects simultaneously.
• Valid driver's license and reliable vehicle for required state-wide travel.

Nice To Haves

• Bachelor's Degree preferred
• Experience in training a plus.
• Experience with training development software (e.g. Captivate, Articulate Storyline) a plus.

Responsibilities

• Develop and maintain Child Support curriculum and related programs.
• Deliver new and experienced worker training and on-site assistance to Child Support staff.
• Train Child Support policies, procedures, systems, and case management practices.
• Deliver training sessions on programmatic and interpersonal skills topics.
• Handle special projects and act as project lead per assignment.
• Attend and participate in department (DCF) meetings, workgroups and committees as needed.
• Locate and reserve training spaces around the state.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level