Child Support Trainer

Dynamic Workforce Solutions • Kenosha, WI

3d • Remote

About The Position

The Child Support Statewide Trainer creates, implements, and delivers training and program support to Child Support staff and supervisors across Wisconsin. The work focuses primarily on Child Support and related programs and includes developing and facilitating virtual training programs, creating online learning resources, and providing remote technical assistance. Limited in-state travel may be required for occasional onsite training, meetings, or special projects. The trainer also handles assigned special projects and participates in department meetings, workgroups, and committees as needed.

Requirements

• At least 2 years of experience in Child Support, W-2, Income Maintenance, related programs, or the Children and Families arena.
• Excellent written and oral communication skills and group presentation/training skills.
• Ability to work independently in a non-structured environment.
• Knowledge of Child Support and related programs, case management processes, and relevant policies and issues.
• Knowledge of CARES, CWW, ACCESS, and KIDS processes.
• Ability to work with other professionals as part of a training team.
• Ability to create training materials using tools such as MS Office programs, videos, and learning development software.
• Strong organizational skills.
• Solid follow-through and attention to detail.
• Flexibility and adaptability to change.
• Ability to prioritize and manage multiple projects simultaneously.
• Valid driver's license and reliable vehicle for required statewide travel.

Nice To Haves

• Bachelor's degree preferred, or experience in Child Support, Workforce Development, or Social Services areas.
• Experience in training.
• Experience with Child Support systems CARES, CWW, ACCESS, and KIDS.
• Experience with training development software such as Captivate or Articulate Storyline.

Responsibilities

• Develop and maintain Child Support curriculum and related programs.
• Deliver training for new and experienced workers and provide onsite assistance to Child Support staff.
• Train staff on Child Support policies, procedures, systems, and case management practices.
• Deliver training sessions on programmatic and interpersonal skills topics.
• Handle special projects and serve as project lead when assigned.
• Attend and participate in department (DCF) meetings, workgroups, and committees as needed.
• Locate and reserve training spaces around the state.
• Travel throughout Wisconsin.
• Perform other duties and special projects as needed to meet training team and company objectives.

What This Job Offers

• Job Type: Full-time