Child Support Systems Certification Specialist

General Dynamics Information Technology•USA VA Home Office (VAHOME), VA

6d•$93,662 - $126,500•Remote

About The Position

This position provides support for state child support systems modernization replacement initiatives funded through federal financial participation (FFP). The role supports review and analysis of whether the replacement system meets federal certification requirements as outlined in federal regulations and the OCSE Certification Guide (“Automated Systems for Child Support Services: A Guide for States”).

Requirements

Extensive knowledge of federal child support laws and regulations, including State Plan requirements
Practical experience with child support programs at the state and/or local level, including payment processing and SDUs
Experience with statewide child support automated system projects including practical experience with interfaces, data conversion, SLDC choices, testing, organizational change management, and project management.
Knowledge of child support modern information technology alternatives
Comprehensive understanding of child support system security requirements, including for SDUs
Strong organizational skills
Strong written and verbal communication skills, including report development and ability to communicate complex concepts in a simple manner.
2 + years of related experience

Nice To Haves

Business
Business Operations
Communication
Facilitation
Problem Solving

Responsibilities

Communicate with state project staff, including attending the periodic status calls with DSTS during the project, to help guide and advise states about certification concepts and issues
Track which states are undergoing system modernization replacement efforts, and their likely schedule for certification activities
Coordinate exchange of certification documentation, including questionnaire and test deck documents
In advance of Phase I visit, review all certification documents for compliance with the OCSE Certification Guide, federal laws and regulations, and state plans; communicate with the state for any missing documentation or clarifications
Attend Phase I visits, which are typically onsite in the relevant state over the course of one week and document results and issues; attend exit conference and verbally communicate initial findings.
Coordinate drafting and approval of Phase I findings with subsequent submission to states, including Certification and Management findings.
Communicate with state as they remediate findings, managing and documenting successful remediation as it occurs
After request for Phase II certification by a state, coordinate and attend on-visit, including viewing live remediation of Phase I findings as well as travel to local offices, data centers, statewide disbursement units (SDUs) as necessary; attend exit conference and verbally communicate initial findings
Communicate follow-up issues to state in writing
Draft final Certification approval letter for OCSE Commissioner review and approval
Coordinate with IV&V vendors as needed
Manage schedules for all states’ certification Level I and II visits
Manage orderly document retention in DSTS SharePoint site
Collaborate with Division of Regional Operations and Division of Federal Systems staff as needed
Assist with communication to OCSE Commissioner on state certification statuses as well as any issues

Benefits

Variety of medical plan options, some with Health Savings Accounts
Dental plan options
Vision plan
401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
Full flex work weeks where possible
Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
15 days of paid leave per calendar year to be used for vacations, personal business, and illness
10 paid holidays per year
Paid leave and paid holidays are prorated based on the employee’s date of hire.
Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees.
Short and long-term disability benefits
Life insurance
Accidental death and dismemberment insurance
Personal accident insurance
Critical illness insurance
Business travel and accident insurance