Child Support Supervisor

County of Alameda•Pleasanton, CA

About The Position

Under general direction, supervises a unit within the Alameda County Child Support Services (ACCSS) that is responsible for work related to the establishment and enforcement of paternity, child support, and medical support orders. This position is responsible for, organizing, directing, and supervising the daily operations of an assigned team; trains subordinate employees and ensures compliance with all laws and regulations pertaining to child support. Ensures the proper collection, distribution, and disbursement of funds; and performs other related duties as assigned. This classification is the supervisory level of the Child Support Specialist series and requires knowledge in all phases of the operation of Alameda County Child Support Services. The position serves as first-line supervisor over Child Support Specialists and support staff and reports directly to the Department of Child Support Services Program Manager. Incumbents in this class are primarily responsible for reviewing and coordinating the work of subordinates, acting as a technical resource for subordinate and management staff, and performing the most complex duties and assignments. The Child Support Supervisor classification is distinguished from the lower-level class of Child Support Specialist III in that the former is responsible for the day-to-day supervision of work performed by subordinate staff, while the latter is considered the lead in the non-supervisorial Child Support Specialist series.

Requirements

EITHER I Experience : The equivalent of one (1) year of full-time experience as a Child Support Specialist III in the Alameda County classified service.
OR II Experience : The equivalent of three (3) years of full-time experience as a Child Support Specialist II in the Alameda County classified service.
OR III Experience : The equivalent of three (3) years of full-time experience performing child support specialist duties comparable to the Child Support Specialist II in the Alameda County classified service.
OR IV Experience : The equivalent of four (4) years of full-time case management experience in child support or other collection work, including court and supervisory experience, two (2) years of which must have been at the supervisory level.
Substitution : Possession of a bachelor’s degree from an accredited college or university may substitute for one year of the required work experience under patterns II, III, and IV.
Special Requirements : Must possess a valid California State Motor Vehicle Operator’s license.
A thorough background investigation, including fingerprinting, will be conducted of all candidates who have accepted a conditional offer of employment to ensure they are suitable for Child Support related work.
A felony conviction may be disqualifying.
Upon employment, subsequent background investigations will be conducted on a periodic basis to determine ongoing suitability for Child Support related work.
Basic principles of supervision and training.
Principles and techniques of interviewing, investigating, collecting payments, and casework management.
Researching and applying laws, rules, regulations, and policies pertinent to the Child Support Program.
State and federal performance measures pertaining to Child Support Services.
Customer service relations techniques.
Organization and function of the various units/sections of the Department of Child Support Services.
Automated systems and software applications commonly used within the child support program.
The employee performance review process and progressive discipline procedures.
Ability to : Plan, direct, coordinate, and prioritize work assignments.
Guide and evaluate the development of subordinates.
Coach, mentor, and train employees.
Establish and maintain effective relationships with others, and work collaboratively.
Interpret and apply complex laws and regulations.
Exercise independent judgment and make effective decisions.
Analyze a variety of information and data, draw logical conclusions, and make appropriate recommendations.
Adapt to multiple and changing priorities.
Negotiate and collect child support payments.
Communicate effectively verbally and in writing.
Represent the Department in child support related activities with representatives of other agencies, departments, and the public.

Nice To Haves

Has a strong understanding of the child support program and prevailing trends.
Has the technical expertise to identify and resolve the most complex case issues.
Has experience managing a high-volume caseload within the child support program or closely related field.
Understands key performance indicators and how program performance is measured.
Embraces change, new challenges, and process improvement.
Takes initiative to build and maintain effective working relationships with others.
Leverages delegation and team strengths to accomplish goals and organizational objectives.
Uses data and reliable resources to inform decisions and recommendations.
Promotes a team environment that supports employee engagement and encourages staff to do their best work.
Hold self and others accountable for achieving goals and performance expectations.

Responsibilities

Organizing, directing, and supervising the daily operations of an assigned team
Trains subordinate employees and ensures compliance with all laws and regulations pertaining to child support
Ensures the proper collection, distribution, and disbursement of funds
Reviewing and coordinating the work of subordinates
Acting as a technical resource for subordinate and management staff
Performing the most complex duties and assignments

Benefits

Medical – HMO & PPO Plans
Dental – HMO & PPO Plans
Vision or Vision Reimbursement
Share the Savings
Basic Life Insurance
Supplemental Life Insurance (with optional dependent coverage for eligible employees)
Accidental Death and Dismemberment Insurance
County Allowance Credit
Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
Short-Term Disability Insurance
Long-Term Disability Insurance
Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
Employee Assistance Program
Retirement Plan - (Defined Benefit Pension Plan)
Deferred Compensation Plan (457 Plan or Roth Plan)
12 paid holidays
Floating Holidays
Vacation and sick leave accrual
Vacation purchase program
Management Paid Leave
Catastrophic Sick Leave
Pet Insurance
Commuter Benefits Program
Guaranteed Ride Home
Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
Employee Discount Program (e.g. theme parks, cell phone, etc.)
Child Care Resources
1 st United Services Credit Union