Child Support Manager

Delta County Colorado • Delta, CO

5h • Onsite

About The Position

GENERAL POSITION DESCRIPTION: This position is anticipated to close on February 16, 2026, but applications will be accepted until the position is filled and removed from the Delta County jobs website. The Child Support Services Manager directs, plans, and coordinates the daily operations of a Child Support Services Unit for Delta County, ensuring compliance with federal, state, and local laws. The manager supervises staff, monitors budgets, advises on escalated cases, establishes paternity and support orders, and acts as a liaison with legal, judicial, and state agencies. ESSENTIAL FUNCTIONS/RESPONSIBILITIES: Complies with and ensures adherence to established State of Colorado Child Support related Title IV-D laws, policies, procedures, standards, and performance benchmarks where applicable. Provides overall leadership, including the development of long-term and short-term goals, priorities, objectives, strategies, and core values for Child Support. Leads planning and policy making for the Delta County Child Support Services program. Reviews, develops, and implements policies, standards, and procedures necessary to improve efficiency for the unit. Creates and maintains a variety of operating and quality assurance records. Utilizes and maintains Automated Child Support Enforcement System (ACSES) database to enter, store, and retrieve information as requested. Summarizes data in the preparation of standardized and required reports. Monitors program performance and compliance with state and federal requirements. Keeps Human Services Director apprised of challenges, priority issues and high-risk situations and appropriate and professional solutions. Responsible for supervision and management of staff in collaboration with Director; plan, direct, supervise and evaluate the performance; interview and select employees and recommend transfers, reassignment, termination and disciplinary actions; write and conduct performance evaluations; arrange for appropriate training and development; ensure employees comply with applicable policies and process, compliance with all governing laws; and seeks support from human resources department and follows generally accepted human resource laws, policies and protocols. Coordinates and consults with County attorneys on legal issues and litigation involving Child support. Works with County attorneys on hearings, including responses to judges' and clients' decisions, and assists staff in preparing for hearings. Provides staff monitoring and coverage necessary to assure efficiency in caseload handling; provides back-up coverage as needed. Responsible for problem resolution and complaint response. Coordinates and evaluates educational training for staff through regularly scheduled meetings to assist in service classes on the job training and procedures. Attends State sponsored program meetings. Facilitates and coordinates program meetings. Works collaboratively with staff members from various programs within Human Services. Daily supervision of legal technicians and assistance in the activities of locating, interviewing, enforcement of financial and medical support, preparation for court hearings, legal pleadings and documents, bench warrants, review and adjustment of support orders, establishment of support orders, and processing interstate cases. Oversees DNA genetic testing for paternity determination at the Child Support Office. Works as a liaison with the genetic testing company. Ensures that the genetic testing legal requirements are met and the testing is properly completed. Review and work state reports as necessary for effective caseload management. The primary location of employment for this position is the designated Delta County office with the exception of required duties that are to be performed off site as necessary. The employee is required to perform the majority (generally, at least 95%) of assigned duties from this designated office location to allow for client, customer and coworker access and collaboration, unless prior written approval for an alternative arrangement, such as temporary remote work, has been granted by the employee's direct supervisor and/or department head and maintained in the employee personnel file.

Requirements

• Education: Bachelor’s degree in social work, public administration, behavioral sciences, business or a related field is strongly preferred. In lieu of a degree, five (5) years of experience in social work, social services, case management, child support services, or legal services may be considered.
• Experience: A minimum of four (4) years of full-time child support experience is required.
• A minimum of three (3) years of demonstrated supervisory experience is required.
• Licenses/Certifications: Current and valid unrestricted Colorado driver’s license is required.
• Certified State of Colorado Child Support Administration Process Action is required.
• Certified State of Colorado Child Support Enforcement is required.

Nice To Haves

• Demonstrated knowledge of child support laws, rules and regulations.
• Knowledge of court procedures, documents, legal terminology, methods of enforcement, i.e., garnishments, liens, income assignments, tax intercepts, credit reporting, DLS, POLS, worker’s compensation, unemployment benefits is strongly preferred.

Responsibilities

• Complies with and ensures adherence to established State of Colorado Child Support related Title IV-D laws, policies, procedures, standards, and performance benchmarks where applicable.
• Provides overall leadership, including the development of long-term and short-term goals, priorities, objectives, strategies, and core values for Child Support.
• Leads planning and policy making for the Delta County Child Support Services program.
• Reviews, develops, and implements policies, standards, and procedures necessary to improve efficiency for the unit.
• Creates and maintains a variety of operating and quality assurance records.
• Utilizes and maintains Automated Child Support Enforcement System (ACSES) database to enter, store, and retrieve information as requested.
• Summarizes data in the preparation of standardized and required reports.
• Monitors program performance and compliance with state and federal requirements.
• Keeps Human Services Director apprised of challenges, priority issues and high-risk situations and appropriate and professional solutions.
• Responsible for supervision and management of staff in collaboration with Director; plan, direct, supervise and evaluate the performance; interview and select employees and recommend transfers, reassignment, termination and disciplinary actions; write and conduct performance evaluations; arrange for appropriate training and development; ensure employees comply with applicable policies and process, compliance with all governing laws; and seeks support from human resources department and follows generally accepted human resource laws, policies and protocols.
• Coordinates and consults with County attorneys on legal issues and litigation involving Child support.
• Works with County attorneys on hearings, including responses to judges' and clients' decisions, and assists staff in preparing for hearings.
• Provides staff monitoring and coverage necessary to assure efficiency in caseload handling; provides back-up coverage as needed.
• Responsible for problem resolution and complaint response.
• Coordinates and evaluates educational training for staff through regularly scheduled meetings to assist in service classes on the job training and procedures.
• Attends State sponsored program meetings.
• Facilitates and coordinates program meetings.
• Works collaboratively with staff members from various programs within Human Services.
• Daily supervision of legal technicians and assistance in the activities of locating, interviewing, enforcement of financial and medical support, preparation for court hearings, legal pleadings and documents, bench warrants, review and adjustment of support orders, establishment of support orders, and processing interstate cases.
• Oversees DNA genetic testing for paternity determination at the Child Support Office.
• Works as a liaison with the genetic testing company.
• Ensures that the genetic testing legal requirements are met and the testing is properly completed.
• Review and work state reports as necessary for effective caseload management.

Benefits

• Delta County offers benefits for this position which include medical, dental, vision, and additional selective optional insurances available to the employee and eligible dependents on a cost share basis between employee and the organization.
• Life insurance and employee only medical insurance is available at no cost to the employee.
• We have a pre-tax flexible spending account.
• Employees contribute 4% of their salary to a 401(a) retirement account fully matched with 4% from the County along with an optional 457 tax advantaged deferred-compensation retirement plan.
• Paid time off is accrued at 14 hours per month with an additional 11 paid holidays in a calendar year.
• We have a comprehensive Employee Assistance Program (EAP) that includes counseling along with some legal and financial support counseling.
• Delta County has modified work schedules for positions and employees that qualify.
• As an employee, additional employee discounts and fringe benefits are available.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager