Child Support Training Supervisor

State of Illinois•Springfield, IL

3d•Onsite

About The Position

The Department of Healthcare and Family Services, Division of Child Support Services is seeking a motivated candidate to join our Sangamon Region Resource Center as a Child Support Training Supervisor. This position serves as working supervisor in directing the design and development of in-house training for the Locate Module of the Statewide database Systems for the Division of Child Support Services (DCSS) Resources Center. The ideal candidate will have excellent communication, organizational, analytical and computer skills to be successful in evaluating the operations of the tasks of this position. . HFS values employees with different backgrounds, life experiences, and talents. Employees receive a robust benefit package including: Monday-Friday work schedule Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.) Health, Life, Vision, and Dental Insurance Pension Plan Paid Parental Leave Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare) Employees earn (12) paid Sick Days annually. New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually. Employees earn (3) paid Personal Days annually. (13-14) paid holidays annually (based on start date) If you are seeking a new opportunity, and this position appeals to you, please apply today! At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained. HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion. We welcome and value employees with different backgrounds, life experiences, and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. HFS is an equal opportunity employer.

Requirements

Requires knowledge, skill and mental development equivalent to completion of four (4) years of college, preferably with courses in business or public administration
Requires two (2) years of responsible administrative experience in a public or business organization

Nice To Haves

Two (2) years of professional experience conducting training
Two (2) years of professional experience writing and developing training materials
One (1) year of professional experience working with various policy and business practices relative to complex financial aspects of the Child Support Program
One (1) year of professional experience interpreting child support policies and statutes
Two (2) years of experience utilizing child support computer systems including but not limited to a Statewide Database Systems, Statewide Disbursement Unit, Family Support Information System, Child Support Enforcement Network, IV-A Computer System, SnagIt, and Camtasia to develop and conduct training
Basic proficiency in web-based applications such as: GoToMeeting, Query Interstate Cases for Kids, and other Internet resources and websites
Two (2) years of professional experience developing and managing a supportive organizational program
One (1) year of experience developing and maintaining working relationships

Responsibilities

Under general direction, serves as a Child Support Training Supervisor in directing the design and development of in-house training for the Locate Module of the Statewide Database Systems for the Division of Child Support Services (DCSS) Resource Center
Serves as a working supervisor
Plans, directs, and evaluates the Locate and Reports unit for the Statewide Database Systems Resource Center
Reviews, summarizes, and analyzes proposed and adopted state and federal statutes and federal regulations to determine state options in conforming with applicable statutes and/or regulations
Directs single purpose, special research projects required for management consideration of system enhancements and accountability
Manages and directs the assessment of the impact of changes and enhancements to the Statewide Database Systems
Directs the preparation of material translating the new Statewide Database Systems into state policy and practices
Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

Benefits

Monday-Friday work schedule
Flexible work schedules are available in many program areas.
Health, Life, Vision, and Dental Insurance
Pension Plan
Paid Parental Leave
Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
Employees earn (12) paid Sick Days annually.
New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.
Employees earn (3) paid Personal Days annually.
(13-14) paid holidays annually (based on start date)