Child Support Specialist

Milwaukee County•Milwaukee, WI

19h•Onsite

About The Position

Milwaukee County is seeking authentic individuals to join their team and make a difference in the community. The Child Support Specialist role involves monitoring child support caseloads to ensure compliance with federal regulations and mandated timeframes. This position requires managing caseloads, prioritizing tasks, preparing legal documents, engaging with participants, negotiating payment plans, reviewing reports, and ensuring data accuracy. The role also involves corresponding with various parties and performing other assigned duties.

Requirements

Current resident of the State of Wisconsin
Graduation from high school or G.E.D. equivalent required
Two (2) years of office experience working with the public and conducting interviews to gather information required
Basic knowledge of all related computer and software applications, such as word processing and spreadsheets.

Nice To Haves

The ability to work with and provide services to individuals who are representative of a diverse, multi-cultural cross section of our community including individuals of all socio-economic levels which is crucial to this position
Knowledge of legal documents and their purpose with strong organizational skills.
Polished communicator possessing interviewing skills.
Understands basic accounting with excellent mathematical skills.
Knowledge and skilled in the use of personal computers and the ability to enter and retrieve information.
Perform word processing duties, including the generation of correspondences, legal documents and reports.
Sound analytical skills and detail orientated with strong problem-solving skills to quickly access and determine client-based issues.
Able to work independently with minimal supervision, effectively and harmoniously with the general public, attorneys, court officials, community-based agencies, law enforcement and other governmental departments.

Responsibilities

Manage and monitor sizeable child support caseloads for delinquency and compliance with court orders.
Prioritize computerized work items and reports taking appropriate enforcement actions.
Prepare legal documents including drafting of pleadings to initiate actions.
Engage with case participants in person, by phone, email, or mail to provide case and procedural information.
Negotiate payment plans to prevent or resolve administrative enforcement actions.
Review and evaluate routine and specialized reports.
Make determinations regarding case needs and follow through accordingly.
Review case data elements for accuracy, make appropriate corrections and updates on invalid data and document required case events and activities.
Correspond by phone, fax, mail and email with case participants and other business agencies ensuring responses are completed in a timely manner.
Perform all other duties as may be assigned.