Child Support Specialist
Door County Wisconsin•Sturgeon Bay, WI
•Onsite
About The Position
This position supports Door County's child support enforcement program by conducting administrative and investigative work to ensure the establishment, modification, and enforcement of court orders. The role involves interpreting legal documents, handling sensitive financial data, and maintaining compliance with federal and state regulations. It requires effective communication, confidentiality, and adherence to procedures within a legal and regulatory environment.
Requirements
- High school diploma or equivalent.
- At least one (1) year of experience in human services, accounting, or a legal office environment.
- Ability to type a minimum of 35 words per minute.
- Equivalent combinations of education and experience may be considered.
Nice To Haves
- Associate's degree in human services, accounting, or paralegal studies.
- Certified training in effective interviewing tactics.
- Experience using Wisconsin’s case management system or similar case management tools.
Responsibilities
- Communicates with clients by phone and in person to gather information, answer questions, and determine appropriate action based on case details.
- Interprets court orders, inputs data into the case management system, and establishes financial accounts for tracking support payments.
- Initiates and processes income withholding orders and national medical support notices in compliance with federal timelines.
- Maintains detailed records of all client interactions and case-related activities in the case management system.
- Monitors assigned reports and data work lists to track status changes and take timely action to ensure program compliance.
- Drafts legal correspondence and court documents such as orders to show cause, enforcement actions, and wage assignment forms.
- Appears in court to provide testimony or case information as required.
- Assists in onboarding and training of new staff members, sharing knowledge of systems and procedures.
- Provides customer service and general support to internal and external stakeholders.
- Maintains strict confidentiality and complies with all applicable privacy laws and departmental policies.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
