CHILD SUPPORT SPECIALIST TRAINEE
About The Position
The Department of Healthcare and Family Services, Division of Child Support Services, is seeking to hire a highly qualified and motivated professional to join our Account Adjustment- South team in the role of Child Support Specialist Trainee. The trainee will learn various aspects of child support which include calculating financial obligations and balances, entering data into the Key information Data System (KIDS), handling calls from the Call Center, and researching policies and procedures pertaining to child support. The ideal candidate will have excellent communication, organizational, and analytical skills to be successful in performing the operations of the Account Adjustment- South. HFS values employees with different backgrounds, life experiences, and talents. Employees receive a robust benefit package including: Monday-Friday work schedule Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.) Health, Life, Vision, and Dental Insurance Pension Plan Paid Parental Leave Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare) Employees earn (12) paid Sick Days annually. New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually. Employees earn (3) paid Personal Days annually. (13-14) paid holidays annually (based on start date) If you are seeking a new opportunity, and this position appeals to you, please apply today! At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained. HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion. We welcome and value employees with different backgrounds, life experiences, and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. HFS is an equal opportunity employer.
Requirements
- Requires education and experience equivalent to four years of college with coursework in psychology, sociology, social welfare, business administration, or finance; or, equivalent educational attainment in a related field; or, education and experience equivalent to two years of college with a minimum of eight semester hours in finance and four years experience in the Child Support Services program area; or, eight years of experience performing paraprofessional functions in the Child Support Services program area
- Requires the ability to pass a national background check prior to employment due to accessing confidential tax information.
- Requires the ability to utilize and maintain state issued equipment such as: a laptop.
Responsibilities
- Under immediate supervision, participates in an agency-sponsored child support services training program of up to twelve months in duration
- Assists with calculating financial obligations and support balances related to child support accounts
- Receives training in and assists with interpreting and reviewing support orders, both judicial and administrative, for case review and entry into the system
- Assists with resolving customer service issues in a Call Center environment through direct customer contact or with other state agencies, legal partners, etc., by phone, written correspondence, and e-mail
- Receives training in gathering data via face-to-face interviews and other sources and/or reviews and prepares petitions, including those from other IV-D agencies/jurisdictions for CPs
- Manages the establishment, modification, and enforcement of court orders as monitored by higher level staff
- Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above
Benefits
- Monday-Friday work schedule
- Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.)
- Health, Life, Vision, and Dental Insurance
- Pension Plan
- Paid Parental Leave
- Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
- Employees earn (12) paid Sick Days annually.
- New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.
- Employees earn (3) paid Personal Days annually.
- (13-14) paid holidays annually (based on start date)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
