CHILD SUPPORT SPECIALIST TRAINEE

State of Illinois • Springfield, IL

1d • $4,586 - $6,228 • Onsite

About The Position

The Department of Healthcare and Family Services Division of Child Support Services is seeking to hire a highly qualified and motivated professional to join our Priority Family Support Adjustment Team in the role of Child Support Specialist Trainee. This position will participate in an agency sponsored training program for twelve months receiving training designed to develop knowledge and understanding of the Child Support Services program and its policies and processes. Additionally, the candidate will receive training learning how to interpret and review child support orders.
The ideal candidate will have excellent communication, organizational, and analytical skills to be successful in performing the operations of the CS Adjustment Team.
HFS values employees with different backgrounds, life experiences, and talents.

At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained.

HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion. We welcome and value employees with different backgrounds, life experiences, and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. HFS is an equal opportunity employer.

Requirements

• Requires education and experience equivalent to four (4) years of college with coursework in psychology, sociology, social welfare, business administration, or finance or equivalent educational attainment in a related field or education and experience equivalent to two (2) years of college with a minimum of eight (8) semester hours in finance and four (4) years of experience in the Child Support program area; or eight (8) years of experience performing paraprofessional functions in the Child Support Enforcement program area
• This position requires the ability to pass a national background check prior to employment due to accessing confidential federal tax information
• Requires the ability to utilize and maintain state issued equipment such as a laptop

Responsibilities

• Under immediate supervision, participates in an agency-sponsored child support services training program up to twelve months in duration
• Assists with calculations of financial obligations and support balances related to child support accounts
• Receives training in and assists in interpreting and reviewing support orders of an increasing difficulty monitored by higher level staff, both judicial and administrative, for case review and entry into the system
• Assists with resolving customer service issues in a Call Center environment through direct customer contact or with other state agencies, legal partners, etc., by phone, written correspondence, and email
• Receives training in and assists with gathering data via face-to-face interviews and other sources and/or reviewing and preparing petitions, including those from other IV-D agencies/jurisdictions for Custodial Parents (CPs)
• Monitored by higher level staff, establishes, modifies, and enforces court orders
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

Benefits

• Monday-Friday work schedule
• Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.)
• Health, Life, Vision, and Dental Insurance
• Pension Plan
• Paid Parental Leave
• Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
• Employees earn (12) paid Sick Days annually.
• New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.
• Employees earn (3) paid Personal Days annually.
• (13-14) paid holidays annually (based on start date)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level