Child Support Specialist II

State of Vermont • Burlington, VT

1d

About The Position

The Office of Child Support (OCS) Child Support Specialist II will work provide services to individuals who receive or pay child support, assisting individuals with preparing legal documents/motions for child support related court filings, general caseload responsibilities, and participation in Case Managers Conferences at a Family Division of Vermont Superior.

In this role, impartiality, equity, empathy, and procedural justice are key. Also, attention to detail and the ability to prioritize tasks is important. Child support law is challenging and it requires adaptability, openness, and flexibility. The Specialist II position requires diverse experience in using multiple applications/programs such as Adobe, all Microsoft programs, and many others. It is essential that the right candidate be comfortable using technology and be an excellent communicator. Some travel may be required for Court events or appointments with customers. Work is performed under the general supervision of the Child Support Supervisor or Child Support Regional Manager.

The ideal candidate is someone who:

Has family law knowledge/experience;
Demonstrates maturity, excellent judgment, and decision-making.
Welcomes new ideas and training;
Embraces changes in child support services, including those that focus on addressing the total needs of the family;
Supports and contributes to a professional, cooperative work environment;
Communicates in a respectful, civil manner (oral, nonverbal and written) and regularly utilizes active listening skills;
Forms and maintains collaborative relationships to optimize organizational team goals;
Considers different points of view and manages difficult or conflictual situations respectfully and professionally;
Accepts personal responsibility and follows through on individual and team commitments;
Respects and upholds workplace rules and expectations and acts with ethical integrity; and
Is committed to a culture where all employees maintain a professional appearance and engage in best practices to achieve quality work-related outcomes.

Requirements

• Bachelor's degree AND two (2) years or more of experience at or above a technical level in investigatory, analytical, research or paralegal work OR at a technical level in the Office of Child Support.
• Two years or more of full-time college coursework OR an associate's degree AND four (4) years or more of experience at or above a technical level in investigatory, analytical, research or paralegal work OR at a technical level in the Office of Child Support.
• Six (6) years or more of experience at or above a technical level in investigatory, analytical, research or paralegal work OR at a technical level in the Office of Child Support.
• All incumbents must successfully complete the OCS training curriculum within six months of hire, which includes passing the written Case Presenter's Exam.

Nice To Haves

• Has family law knowledge/experience
• Demonstrates maturity, excellent judgment, and decision-making.
• Welcomes new ideas and training
• Embraces changes in child support services, including those that focus on addressing the total needs of the family
• Supports and contributes to a professional, cooperative work environment
• Communicates in a respectful, civil manner (oral, nonverbal and written) and regularly utilizes active listening skills
• Forms and maintains collaborative relationships to optimize organizational team goals
• Considers different points of view and manages difficult or conflictual situations respectfully and professionally
• Accepts personal responsibility and follows through on individual and team commitments
• Respects and upholds workplace rules and expectations and acts with ethical integrity
• Is committed to a culture where all employees maintain a professional appearance and engage in best practices to achieve quality work-related outcomes.

Responsibilities

• provide services to individuals who receive or pay child support
• assisting individuals with preparing legal documents/motions for child support related court filings
• general caseload responsibilities
• participation in Case Managers Conferences at a Family Division of Vermont Superior

Benefits

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• Work/Life balance: 11 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level