Child Support Specialist

Jefferson County CO•Golden, CO

10h•$26 - $29•Hybrid

About The Position

JOB DESCRIPTION SUMMARY: The Child Support Specialist utilizes critical thinking to establish , modify, enforce, and collect Child Support obligations by making decisions for an optimal outcome for each individual case while following Colorado and Federal guidelines. SCHEDULE: This position allows for a hybrid work model, with remote and in-office work as to meet business needs. COMPENSATION: Hiring Range: $26.00 – $28. 60 USD Hourly Compensation will be determined based on education, experience, and skills. BENEFITS: Jefferson County offers a generous benefits package that supports your personal and professional life. Benefits include medical, dental and vision insurance, paid time off and holidays, retirement matching, wellness programs, tuition reimbursement, flexible schedules, remote work options and more. For more information, click here for our Total Rewards summary. ESSENTIAL DUTIES: The Child Support Specialist is responsible for : Managing a large caseload, enforcing child support orders and medical support orders through various judicial or administrative processes and task-based functions. Interpreting and applying terms of parties' private child support/maintenance orders as well as our own orders for entry into our data management system, ACSES. Identifying and evaluating relevant case issues, researching and reviewing information to determine appropriate legal or administrative actions. Interviewing and negotiating with parents and/or attorneys. Preparing legal actions and corresponding documents. Maintaining written chronological history of comprehensive case management including work performed, customer contact, interactions or decisions, and legal or administrative decisions. Obtaining difficult to find information by skip tracing and utilizing various locate tools and resources. Providing resources to customers and collaborating with other departments and agencies, presenting options to customers to assist them with self-sufficiency and making referrals to various community outreach programs. Reporting potentially fraudulent activity or possible program eligibility infractions. Preparing documents and providing case notes to Attorney(s) for review and/or court hearings. Providing recommendations to management for developing cost-effective and best practice methods to increase productivity, improve customer service, unit efficiency, and meet program goals. QUALIFICATIONS: Research shows that women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting. If you are reading this and hesitating to click “apply” for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience. Minimum Qualifications: 3 years of work-related experience in comprehensive case management and a high-volume customer service position or working with a complex computer system. High school graduation or equivalent certificate. Note an equivalent combination of education and experience is acceptable.

Requirements

3 years of work-related experience in comprehensive case management and a high-volume customer service position or working with a complex computer system.
High school graduation or equivalent certificate.
Note an equivalent combination of education and experience is acceptable.

Nice To Haves

Work experience in Child Support Services.
Bilingual in Spanish a plus but not necessary.
Ability to navigate family circumstances while serving the best interest of the child(ren).
Ability to problem solve by using critical thinking and utilizing resources/researching to find solutions that are best for the family and the department.
High level organizational and time management skills and thrives with strict deadlines.
Strong customer service and interpersonal skills with the ability to adapt communication based on level of program knowledge of the audience.
Able to learn more than one complex computer system and is patient in the learning process.

Responsibilities

Managing a large caseload, enforcing child support orders and medical support orders through various judicial or administrative processes and task-based functions.
Interpreting and applying terms of parties' private child support/maintenance orders as well as our own orders for entry into our data management system, ACSES.
Identifying and evaluating relevant case issues, researching and reviewing information to determine appropriate legal or administrative actions.
Interviewing and negotiating with parents and/or attorneys.
Preparing legal actions and corresponding documents.
Maintaining written chronological history of comprehensive case management including work performed, customer contact, interactions or decisions, and legal or administrative decisions.
Obtaining difficult to find information by skip tracing and utilizing various locate tools and resources.
Providing resources to customers and collaborating with other departments and agencies, presenting options to customers to assist them with self-sufficiency and making referrals to various community outreach programs.
Reporting potentially fraudulent activity or possible program eligibility infractions.
Preparing documents and providing case notes to Attorney(s) for review and/or court hearings.
Providing recommendations to management for developing cost-effective and best practice methods to increase productivity, improve customer service, unit efficiency, and meet program goals.