Child Support Specialist III

County of Alameda • Pleasanton, CA

11d • Onsite

About The Position

The Alameda County Department of Child Support Services (ACCSS) is dedicated to ensuring all parents actively support their children's well-being. ACCSS aims to serve the families of Alameda County with innovative, responsive, efficient, and compassionate services that reflect the community's diversity. The department assists families by establishing parentage, creating child support orders for financial and medical support, and enforcing these orders. ACCSS employees are committed to meeting customer needs through their skills and passion for public service. By collaborating with community partners, ACCSS collects and distributes child support, promoting self-sufficiency and the well-being of families across Alameda County. The department's culture and operations are guided by principles of being family-focused, fostering a dynamic workforce, achieving operational excellence, embracing innovation, and promoting collaboration.

Requirements

• Graduation from high school or possession of a Certificate of Proficiency issued by the California State Board of Education, or possession of a G.E.D. certificate.
• The equivalent of two years of full-time experience in the class of Child Support Specialist II or an equivalent higher-level classification in the Alameda County classified service with primary responsibility for interviewing, or exchanging detailed verbal information, and managing a caseload in a responsible public contact position.
• OR The equivalent of four years full-time child support casework experience within a child support program.
• Possession of an associate or bachelor’s degree from an accredited college or university in sociology, public administration, liberal arts, or closely related field may be substituted for either six months (AA) or one year (BA/BS) respectively, of the required experience in pattern II.
• Must possess and maintain a valid California State Motor Vehicle Operator’s license.
• A thorough pre-employment background investigation, including fingerprinting will be conducted of all candidates who have accepted a conditional offer of employment to ensure suitability for child support related work.
• A felony conviction may be disqualifying.

Nice To Haves

• Effective communicator and displays excellent interpersonal skills.
• Comfortable engaging customers in-person, using the telephone, video chat and email.
• Accepts and adapts to change and demonstrates resilience.
• Plans and organizes work efficiently to meet goals.
• Grasps new concepts quickly and can quickly disseminate information accurately to others.
• Well-developed work habits and is detail oriented.
• Performs the technical aspects of child support work that involves independent judgment, accuracy, and speed.
• Gathers, organizes, and analyzes information.
• Makes accurate arithmetical computations.
• Understands and follows complex oral and written directions.
• Thrives in and supports a productive team environment.
• Exceptional skills using computers and navigating in Windows-based software.
• Establishes and maintains cooperative working relationships with co-workers and the public.

Responsibilities

• Handle the most complex and/or sensitive child support cases.
• Provide training to Child Support Specialist I/II and other support staff.
• Lead Child Support Specialists and support staff in day-to-day work or special projects.
• Perform the full range of Child Support Specialist duties as necessary to meet and deliver program objectives.
• Perform related work as required.

Benefits

• Medical – HMO & PPO Plans
• Dental – HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance
• Supplemental Life Insurance (with optional dependent coverage for eligible employees)
• Accidental Death and Dismemberment Insurance
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Long-Term Care, Hospital Indemnity and Legal Services
• Employee Assistance Program
• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)
• 12 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Catastrophic Sick Leave
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1st United Credit Union

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED