Child Support Specialist III

sjgov•Stockton, CA

8d•Onsite

About The Position

This examination is being given to fill 1 vacancy in the Department of Child Support Services and to establish an eligible list that may be used to fill future vacancies. Resumes will not be accepted in lieu of an application. A completed application must be postmarked or received online by the final filing deadline. All correspondences relating to this recruitment will be delivered via e-mail. The e-mail account used will be the one provided on your employment application during time of submittal. Please be sure to check your e-mail often for updates. If you do not have an e-mail account on file, Human Resources will send you correspondences via US Mail. Potential new hires into this classification are required to successfully pass a DOJ Live Scan and a pre-employment background investigation as a condition of employment. Final appointment cannot be made unless the eligible has successfully completed the DOJ Live Scan and background process. The County pays for the initial drug screen.

Requirements

Two years of full-time experience as a Child Support Specialist II in San Joaquin County or comparable journey level classification in a California child support services agency.
Government codes, rules, and regulations related to child support activities; established department policies and procedures related to child support matters; collection techniques and procedures; documents and forms used to establish and enforce support; investigative methods, research techniques and resources to locating persons; principles and practices of effective interviewing; negotiating and case management; financial record-keeping procedures; information systems and computers; modern office practices and procedures; business arithmetic to perform calculations and understand financial records; public relations principles and practices.
Read, interpret, explain, and apply federal, state, local laws, ordinances, rules, codes, and procedures pertaining to child support services; research legal, financial and other records sufficiently to obtain data needed to secure and enforce complex child support cases; communicate effectively verbally and in writing; communicate with persons from a wide variety of ethnic and social backgrounds sufficient to explain legal processes and obligations and/or penalties for nonpayment of support; elicit information from hostile and/or uncooperative individuals; organize and prioritize to meet critical departmental deadlines; work cooperatively with other staff, outside agencies and public so as to maximize support in accordance with established policies and procedures; maintain confidentiality.
Frequent operation of computers; repetitive motion; sitting for extended periods; walking; occasional driving may be required; Lifting - frequently 5 pounds or less; occasionally up to 20 pounds; Vision - constant good overall vision and reading/close-up work; frequent color perception and use of eye/hand coordination; occasional use of depth perception and peripheral vision; Dexterity - normal dexterity with frequent writing and repetitive motions; Hearing/Talking - frequent hearing and talking on the telephone and in person; Emotional/Psychological -frequent decision making, concentration and public contact; occasional exposure to grief; Special Requirements-some assignments may require working weekends, nights, and/or occasional overtime.

Nice To Haves

Veteran’s Points : Eligible veterans, unmarried widows and widowers of veterans of the United States Armed Forces who have been honorably discharged and who have served during wartime shall be given veteran’s points in initial appointment to County service. Eligible veterans receive 5 points and eligible disabled veterans receive 10 points. Disabled veterans must submit a recent award letter stating a 10% service connected disability issued by the United States Veterans Administration. Note: A copy of your DD214 showing the discharge type must be received in the Human Resources by the date of the examination.

Responsibilities

Ensures case management is performed in accordance with established policies, procedures, and/or state regulatory requirements; may assist in providing input on the development or revision of department processes that pertain to case management.
Provides assistance as a lead resource to child support staff; may assist with the facilitation of induction training sessions; may assist with the delivery of training material in topics related to child support matters; provides input regarding performance and progress toward technical proficiency.
Utilizes multiple software platforms to initiate, process, and monitor casework; maintain case contacts and events; and ensures accurate payment records; prepares and processes forms, applications, legal documents, case files, and other records pertinent to each support case.
Applies various techniques and resources to obtain information from case participants, including arranging for and/or administering paternity testing; interviews family members, witnesses, law enforcement, agencies or institutions, and attorneys to fulfill case management responsibilities.
Monitors cases for compliance with federal, state, and local regulations, and policies; assists with quality control and/or quality assurance reviews in accordance with established protocols; participates in identifying and reporting specific or general trends; recommends process and/or procedural improvements.
Explains child support processes associated with establishment of child support orders; consults with supervisors, managers, and legal team to resolve cases and complaints; participates in court hearing conferences with participants to facilitate resolutions; may testify in court.
Coordinates with other agencies, work units, or individuals involved with cases; serves as a liaison between clients and other county agencies; attends meetings and participates in training sessions; may participate and assist with departmental initiatives that extend into the community and/or partners with other organizations/agencies to promote awareness and knowledge of the child support program.
Assists with compiling statistical information for regulatory reporting and legislative mandates.