Child Support Specialist II or III

Douglas County, CO

4d•$49,916 - $74,874•Onsite

About The Position

The Child Support Specialist II is responsible for supporting technical, legal, and customer support duties related to the establishment, modification, and enforcement of court orders within the Child Support Unit. This role takes on more responsibilities (than an entry level case manager), often managing a larger caseload and independently handling the majority of their caseload that requires deeper knowledge of child support processes. Work may involve interagency collaboration and complex legal issues. The role also serves in a mentoring role or support for entry-level staff due to a thorough understanding of relevant laws, processes, and computer systems, allowing them to make decisions independently within established guidelines. The Child Support Specialist III is responsible for overseeing and managing complex child support cases while being able to share their knowledge and support to other team members. This role is essential in promoting child and family well-being by ensuring compliance with court ordered financial and medical support, and it includes case management, bookkeeping, interstate collaboration, and liaison responsibilities. The ideal candidate will have experience in managing child support caseloads, be able to guide less-experienced staff, uphold legal standards, and deliver high-level customer service.

Requirements

Child Support Specialist II: High School Diploma or GED equivalent required.
Child Support Specialist II: One (1) year of experience in the child support field or related equivalent (human services or paralegal) experience required.
Child Support Specialist III: High School Diploma or GED required.
Child Support Specialist III: Current APA and/or Enforcement Certification from the State of Colorado required (must obtain both within one year if not already certified).
Child Support Specialist III: Two Years full time public contact experience.
Child Support Specialist III: Two (2) years of progressively responsible experience in the child support field.
Individuals hired to fulfill Establishment or Modification duties must be able to obtain their APA certification within one (1) year of hire.
Individuals hired to perform enforcement duties must be able to obtain their Enforcement certification within one (1) year of hire.
Individuals hired in a role other than establishment, modification or enforcement may select the Certification to complete within one year of hire.
Individuals hired are expected to obtain a Notary Public Commission within three months of employment.
This position requires successful completion of a criminal background check including fingerprinting through a national database.
Must possess a valid Colorado Driver’s License within 90 days of hire, with complying insurance.
Review of motor vehicle record is required at time of hire and periodically throughout employment.

Nice To Haves

Child Support Specialist II: Associates degree or higher preferred.
Child Support Specialist II: Two (2) years full time public contact experience, eligibility determinations or legal secretarial experience preferred.
Child Support Specialist III: Associate or bachelor’s degree preferred.
Current APA Certification a plus.
Existing Enforcement Certification a plus.
Notary Commission a plus.

Responsibilities

Manage and process a full caseload in one or more of the following areas: Intake, Establishment, Modification, Enforcement.
Use APA certification to support paternity and child support establishment through the Administrative Process (APA) or court hearings as appropriate.
Conduct conferences with parties, prepare files for hearings, and support the County Attorney in court.
Collaborate with other state agencies (countries), to establish cases across state (international) lines and monitor for established orders.
Review and assess requests for child support modifications based on case need.
Collect relevant financial information and hold negotiation conferences leading to stipulated orders.
Prepare legal documents for attorney review, schedule hearings, and monitor case outcomes, ensuring updates in case databases.
Through Enforcement Certification, effectively communicate case status, initiate enforcement actions, and manage program processes.
Research client information through various databases, prepare legal forms, and monitor automated enforcement actions.
Coordinate with other states’ (counties’) child support agencies as needed for enforcement actions.
Independently initiate, manage and reconcile child support payment ledgers.
Communicate with obilgees, obligors, attorneys and the courts to clarify payments, disbursements and arrears.
Handle complex child support fiscal operations, including managing high-volume ledgers and performing sophisticated adjustments (Child Support Specialist III).
Provide expertise and mentorship to less-experienced staff, representing the fiscal aspect for child support in administrative and judicial hearings (Child Support Specialist III).
Oversee the management of automated and manual child support ledgers, ensuring the accurate tracking of simple to complex transactions (Child Support Specialist III).
Independently responsible for managing routine to complicated legal case tasks.
Assist attorneys with documentation preparation, filings, and deadline tracking.
Attend court hearings as required and updating case records based on outcomes.
Provide advanced legal and administrative support to ensure effective case management within child support services (Child Support Specialist III).
Independently handle complex task management and attorney docket needs ensuring all timeframes are met (Child Support Specialist III).
Attend and oversee court hearings, capturing case updates accordingly and overseeing attorney task assignments (Child Support Specialist III).
Complete training and attend meetings or professional events as assigned.
Support team members during absences or vacancies by covering additional caseloads.
Crosstrain in other functions as necessary.
Perform additional duties as required to support the mission and operational needs of the Child Support Unit (Child Support Specialist III).
Counsel clients on intricate aspects of their cases, explain complex legal processes, and address escalated client concerns.
Prepare legal documents, initiate cross-state actions, and ensure cases meet state and federal compliance standards.
Work with County Attorneys, other state agencies, and outside resources to resolve case issues, establish or enforce orders, and negotiate modifications.
Provide guidance and support to child support staff on challenging cases, complex scenarios, and procedural issues (Child Support Specialist III).
Act as a resource for less-experienced staff, sharing expertise and best practices to foster a collaborative and effective work environment (Child Support Specialist III).
Ensure accuracy and completeness of case documentation, maintaining compliance with local, state, and federal laws and department procedures (Child Support Specialist III).
Collaborate with other agencies, states, and international jurisdictions to establish and enforce child support orders across borders (Child Support Specialist III).
Serve as a liaison among child support staff, external agencies, attorneys, and the courts to streamline communication and ensure timely processing of cases (Child Support Specialist III).
Deliver exceptional customer service to clients, attorneys, and other stakeholders by addressing inquiries promptly, providing case information, and resolving conflicts as needed (Child Support Specialist III).
Facilitate communication and uphold service standards to meet client and departmental needs (Child Support Specialist III).
Collaborate with legal and financial teams as needed and be prepared to provide testimony in court on financial matters (Child Support Specialist III).
May perform bookkeeping tasks related to child support cases, including calculating arrears, processing payments, initiating ledgers, and adjusting (Child Support Specialist III).
Attend required training sessions and stay informed about changes to child support regulations and best practices (Child Support Specialist III).
Participate in relevant conferences and departmental meetings to enhance expertise and share knowledge with the team (Child Support Specialist III).