Child Support Specialist I

State of Delaware•Dover, DE

About The Position

The Child Support Specialist I position in the Operations Unit of DCSS is responsible for establishing and enforcing child support orders while providing quality customer service. The incumbent works closely with the Department of Justice, Family Court, and other agencies, managing cases through research, documentation, and database systems such as the Delaware Child Support System. Duties include interacting with clients in person, by phone, email, and in court, while maintaining accurate records and ensuring compliance with child support laws.

Requirements

Possession of an Associates degree or higher in Behavioral or Social Science or related field.
Six months experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual's human service needs.
Six months experience in interviewing clients and their families to obtain facts, explore issues and identify courses of action.
Six months experience in applying laws, rules, regulations, standards, policies and procedures.
Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
Six months experience in narrative report writing.
Knowledge of math such as addition, subtraction, multiplication, division, percentages, or decimals.
Possession of a valid driver's license (not suspended, revoked or cancelled, or disqualified from driving).
Legally authorized to work in the United States.

Responsibilities

Interview obligees and assess their needs to determine the appropriate course of action.
Update case records to include location of non-custodial parent and custodial parent, asset identification, and establishment of paternity.
Access multiple national, state, and local jurisdiction database systems to gather information for the processing, establishment, and enforcement of child support cases.
Research/review obligees/obligors case record to prepare petitions, motions, wage attachments, and various legal documents.
Review case record to answer questions from obligee/obligor, employers, in state and out-of-state agencies, and elected officials.
Document all inquiries in an automated system.
Refer obligee/obligor to other public/private agencies for services appropriate for their needs.
Maintain records and reports and shares information with other public/private agencies.
Interview obligee/obligor to elicit sensitive information from persons of various socio-economic backgrounds.
May provide outreach/education programs by working with various public and private social service agencies, schools, and correctional facilities.
Recognize crisis/dangerous situations and avoid/defuse through application of appropriate procedures/processes.