Child Support Specialist I

St Croix County•Hudson, WI

3d•Onsite

About The Position

This position provides specialized technical work managing an assigned caseload providing services to establish, modify, and enforce court orders in a manner consistent with State and Federal laws that govern the administration of the Child Support Program; and to provide responsive, courteous and efficient service to custodial and non-custodial parties while meeting federal and state performance standards for the Agency.

Requirements

Associates degree in an accounting, legal, or human services type program.
Minimum of two (2) years of experience in an office setting with substantial public contact.
Must successfully pass caregiver and criminal background check.
Notary Public, if eligible.

Nice To Haves

Knowledge and ability to enter and/or retrieve data in the State of Wisconsin KIDS (Kids Information Data System, and other systems, such as, but not limited to, CARES, DOT, PRISM, CCAP, WAMS, WISACWIS, DIHLR, Vital Records, CLEAR, and various state department policy and procedures.
Knowledge of State's Central Office Reporting system.
Knowledge of standard and legal office practices, procedures, and clerical techniques.
Knowledge of Wisconsin Statutes and ongoing statutory changes, procedural changes, and form changes.
Skill to take notes and accurately incorporate essential details in preparing legal documents.
Ability and skill to prepare Court documents in a timely and accurate manner.
Understanding of the structure, functions, and procedures of local, state, and federal government agencies, particularly within Wisconsin.
Familiarity with state and federal laws, regulations, and policies that pertain to the job, including Wisconsin Statutes and administrative codes.
Knowledge of effective customer service practices and the ability to apply them in a public sector environment.
Ability to interact professionally, respectfully, and tactfully with individuals from diverse backgrounds.
Awareness of local community resources, public services, and social programs available to residents.
Technical proficiency in the use of relevant software applications, databases, or other technology tools used in the position (e.g., Microsoft Office, Outlook, SharePoint, etc.).
General knowledge of standard office procedures, practices, and equipment.
Strong organizational skills and the ability to prioritize tasks, manage time effectively, and meet deadlines in a fast-paced environment.
Ability to perform tasks with a high degree of accuracy and attention to detail, particularly in the review and processing of documentation.
Ability to adjust to changing priorities, policies, and work demands.
Ability to work effectively as part of a team, collaborating with colleagues across departments to achieve common goals.
Ability to apply ethical judgment and maintain confidentiality regarding business-related files, reports, and conversations, within the provision of open records law and other applicable State and Federal Statutes and Regulations.
Ability to prepare clear, concise, and accurate written communications, including reports, correspondence, and documentation, tailored to the audience s needs.
Ability to explain relevant information effectively to custodial and non-custodial parties, case managers, and judicial staff.
Ability to communicate effectively in English, both verbally and in writing, with a wide range of individuals, including the public, colleagues, and supervisors.
Ability to read, interpret, and apply information from complex documents such as laws, regulations, policies, procedures, and reports.
Ability to engage with the public, handle inquiries, resolve conflicts, and build positive relationships with a diverse population.
Ability to calculate mathematical calculations.
Ability to comprehend complex financial and tax records.
Ability to identify and define problems, collect data, establish facts, and draw valid conclusions.
Ability to make decisions that are sound, well-informed, and timely, even in stressful situations.
Ability to analyze situations, consider various perspectives, anticipate potential issues, and make recommendations or decisions based on logical reasoning.
Ability to interpret complex information, recognize patterns, and understand the implications of actions or decisions.
Ability to think conceptually and understand the relationships between ideas that are not immediately obvious.

Responsibilities

Interview clients for paternity establishment and court preparations.
Prepare reports and legal documents for judicial and administrative purposes.
Coordinate process service.
Enter and maintain documentation, court orders, and financial obligations in software systems and files.
Schedule court hearings and/or pre-court conferences.
Represent the Agency in court hearings with or without counsel and testify in court as a witness for the State.
Support the Agency attorney with in-court activities.
Negotiate out-of-court settlements with or without counsel.
Prepare payment histories for attorneys and participants.
Schedule and perform paternity and genetic testing.
Review mandated state and federal reports.
Conduct drivers license, recreational or occupational license suspension, tax intercept, lien docket, account seizure.
Monitor, establish and release liens; prepare alternative payment plans and coordinates with lien payoffs with lending institutions.
Prepare national medical support notices for employers and clients to comply with health insurance orders.
Locate parents using information obtained through law enforcement agencies, US Postal Service, relatives, employers, job services, other city and county agencies, web-based searches, etc.
Prepare interstate documents for other states to enforce and/or establish paternity and child support orders.
Prepare documents for referral of criminal non-support cases to the District Attorney s Office.
Review daily financial reports to approve adjustments.
Evaluate income tax returns and financial documents; establish and modify orders, reconcile accounts, and calculate possible refunds.
Prepare financial documents for interstate action and monitor payments.
Receipt payments received in the Agency.
Provide program information, explain court actions, penalties, costs, and provide resources for legal counsel, employment, assistance programs, and other state and county agencies.
Perform administrative tasks to support overall operations including incoming and outgoing mail, scanning documentation for electronic case filing system, and perform backup office and receptionist duties upon request.
Maintain all files, records, and documentation as required by state and federal guidelines.
Other duties as assigned.