Child Support Services Agent 4

Georgia Department of Revenue•Decatur, IL

2d•Hybrid

About The Position

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults. Start your career in public service. The DHS’ Division of Child Support Services (DCSS) is seeking candidates to fill the position of Child Support Services Agent 4, this position will report to the Child Support Services Agent Supervisor. This position is located in Decatur, GA (DeKalb County) Under limited supervision, establishes and enforces child support obligations of responsible parents. Coordinates child support activities with legal, judicial, and public organizations. Serves as lead Agent. DCSS is the division within DHS that enhances the well-being of children by locating non-custodial parents; establishing paternity and support orders; enforcing and modifying support obligations; and collecting and distributing child support payments. This program promotes parent accountability and self-sufficiency while reducing the public responsibility for providing financial and medical support to children. DCSS also administers several outreach programs to include but not limited to Fatherhood, Prison Re-Entry and Parental Accountability Court. All of these outreach initiatives are devoted to increasing non-custodial parental involvement in the child's life.

Requirements

High school diploma/GED and four (4) four years of direct job-related experience; or one (1) years of experience at the lower level Child Support Svcs Agent 3 (SST062) or position equivalent

Nice To Haves

Bachelor’s degree from an accredited college or university and one (1) year customer service setting communicating information
Three years of experience in customer service setting with communication responsibilities
Two years of experience required at the lower-level Child Support Services Agent 3 (SST062) or position equivalent.

Responsibilities

Review and process all child support applications and payments
Educating customers on child support processes, outreach programs and self-service options
Paternity Testing
Settlement negotiations for support order amounts, administrative actions and pending legal actions
Resolve basic financial inquiries and errors
Initiate review and modification requests
Resolve disputes and enforcement actions to avoid court intervention
Displays excellent verbal, written, presentation and interpersonal communication skills required in working with customers and coworkers
Ability to effectively communicate information with data clearly and concisely
Proven experience in use of negotiation skills to influence others and conflict resolution
Ability to remain calm and courteous under pressure
Exceptional organizational skills with the ability to adapt to changing assignments and attention to detail
Evidence of exceptional critical thinking skills, good judgement and decision-making abilities
Excellent time management skills and ability to multi-task and prioritize work