Child Support Call Center Agent

Conduent•Hamilton Township, NJ

3d•$18 - $18•Onsite

About The Position

The Customer Care Associate will handle inquiries for the New Jersey Department of Human Services Office of Child support and the services it provides via inbound calls. While speaking with the Customer on the phone, CSRs will address and research customer inquiries and provide appropriate and accurate information.

Requirements

High School diploma or GED
Background and drug screening required
2 years of high-volume call center or Customer Service experience.
Computer system experience with data entry, database documentation knowledge.
Typing WPM 30
Experience working with dual monitors.

Nice To Haves

Bilingual English & Spanish

Responsibilities

Inbound Call Center – The Agent is responsible for responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring the quality and integrity of the call.
Answers questions on various issues such as child support payments history and account histories.
Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system.
Gathers information, research/resolves inquiries, and appropriately documents customer calls.
Ability to read and interpret documents on file.
Understand and retain a large amount of information.
Associates should have the skills to answer and respond professionally to escalate calls, should they arise.
Communicate appropriate options for resolution promptly
Review the customer needs and inform customers of services and resources available to them.