Child Support Assistant I (Location: Humboldt or Trinity)

CalHR•Humboldt or Trinity County, CA

About The Position

This is an entry-level trainee position in the Child Support Assistant class series. Under close supervision, employees receive in-service training and detailed instructions to assist Child Support Specialists in securing current and delinquent child support payments. As skills and knowledge are developed, greater independence and responsibility are exercised. Employees are expected to be promoted to Child Support Assistant II after one year of satisfactory performance. Duties include processing cases, preparing cases for court action, operating automated systems for information input and report generation, organizing and distributing documents, maintaining files, interviewing individuals, responding to general inquiries, retrieving information from other jurisdictions, processing correspondence, and assisting with locating parents and establishing their support capability.

Requirements

One (1) year of full-time general clerical experience.
Basic arithmetic.
English usage, grammar and spelling.
Use of computer terminals and basic data input and retrieval mechanisms.
Good public relations techniques.
Perform basic arithmetic calculations.
Exercise tact, diplomacy, and flexibility.
Understand and follow written and oral instructions.
Maintain accurate records and files.
Operate computer equipment.
Work with computer databases and programs common to child support enforcement activities.
Read, interpret and apply policies, procedures and regulations.
Maintain confidentiality.
Establish and maintain effective working relationships.

Responsibilities

Assists Child Support Specialists in processing cases and preparing cases for court action according to established routine and procedures.
Operates and uses an automated system to input and extract information and generate reports and documents.
Develops, organizes and distributes documents for child support cases.
Establishes and maintains child support files.
Interviews individuals to obtain pertinent information related to child support cases.
Responds to general inquires from the public.
Contacts and retrieves relevant information from other jurisdictions.
Processes and distributes incoming correspondence, redirecting complex mail and/or transactions to other staff.
Assists with the location of parents and the establishment of parent's support capability.
Performs related duties as assigned.