Child Protective Services Supervisor

Wake County Government • Wake Forest, NC

5d • Onsite

About The Position

Wake County Child Welfare currently serves over 700 children in our foster care system. Child Protective Services (CPS) is responsible for protecting children and enhancing their overall well-being by supporting and strengthening families. The Child Welfare division has three federally mandated goals. The first goal is safety - children will be protected from harm from child abuse and neglect. The second goal is permanence - children entering foster care will be reunited with family or placed in a new permanent home as quickly as possible. The third goal is well-being - the educational, health, and overall well-being of children in foster care or receiving Child Protective Services In-Home Services will be enhanced. Federal, state, and local policy dictate that Child Welfare seeks to accomplish these three goals by supporting and strengthening families.

Requirements

• Masters degree in Social Work (MSW)
• Three years experience in counseling or social work
• Valid Driver's License and "safe" driving record
• Equivalent education and experience are accepted
• Ability to have conflict resolution skills, and the ability to help staff engage non-voluntary clients
• Possess excellent interpersonal and communication skills
• Ability to build and maintain positive, productive relationships with the community, peers, colleagues, and management teams (to include operational managers, consultants, providers and suppliers)
• Ability to use data, research, policy, and inter-personal skills to effectively and efficiently supervise a team
• Ability to assess processes, provide best practice improvements, and facilitate change management
• Highly developed communication and interpersonal skills
• Problem-solving skills that are creative and innovative, but within compliance of State policy and practice
• Ability to manage multiple competing priorities
• Strong sense of accountability and demonstrates initiative

Nice To Haves

• Knowledge of Child Welfare policy
• Ability to train and support staff
• Ability to provide guidance and coach staff
• Excellent interpersonal and soft skills to interact with staff, peers, leadership and community partners

Responsibilities

• Assist with the task of assigning A/N/D reports to CPS social workers daily by reading the reports and consulting with the manager when necessary
• Ensure required documentation is signed appropriately and timely and uploaded into OnBase, and ensure social workers are knowledgeable regarding current and revised policies, protocols, statues, etc
• Ensure that social workers are assigning the appropriate risk level based on the care parents/caretakers provide for their children when a new report is initiated and throughout the life of the case
• Ensure social workers grow by having them attend mandatory trainings throughout the year for the county and state
• Conduct weekly meetings with the CPS assessors and semimonthly meetings with the in-home workers to staff cases for guidance and case decisions

Benefits

• The County is regarded as a fiscally responsible and well-managed government, enjoying a AAA bond rating.
• Wake County Government came in at #2 on the Healthiest Employers list for 2024.
• US News & World Report ranked Raleigh #5 on its list of Best Places to Live
• Milken Institute ranked Raleigh #1 on its 2025 list of Best-Performing Cities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager