Child Protective Manager

City of New York•New York, NY

1d•Onsite

About The Position

The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services, and provides subsidized childcare vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement and programs for youth in the community. The Division of Child Protection (DCP) is charged with investigating all allegations of child abuse and maltreatment that the city receives from the New York Statewide Central Register of Child Abuse and Maltreatment. The Division of Child Protection encompasses Child Protective and Placement Services. Child Protective Services include the Child Protective Borough Offices, Family Preservation and Family Services Unit, Emergency Children’s Services (ECS), and the Office of Special Investigations (OSI).

Requirements

A baccalaureate degree from an accredited college and four years of full-time, satisfactory professional social services or related experience in organizations dealing directly with children and/or adolescents; such as (but not limited to) child welfare agencies, Day-Care, educational institutions, mental health groups, pediatrics, juvenile justice.
At least eighteen months of the required experience must be in a supervisor, administrative, managerial or executive capacity.
All candidates must have at least eighteen months of experience in a supervisory, administrative, managerial, or executive capacity.

Nice To Haves

Record of proven managerial or supervisory accomplishments in child protection or a closely related human service field.
Master of Social Work degree or Master’s degree in a related discipline.
Excellent communications skills.
Ability to deal tactfully and effectively with diverse constituencies at all levels.
Extensive understanding of child welfare issues.
Knowledge of the NY State Connections comprehensive case management system, or other automated child welfare system.
Familiarity working with NYC’s diverse communities.
Experience and ability to step into an existing unit and assume all responsibility quickly.
Bilingual ability to communicate clearly in Spanish or other languages is considered a plus for this position.
A Master's degree in Social Work may be substituted for one year of the required general experience.

Responsibilities

Manage up to four units of Supervisors and Child Protective Specialists
Responsible for all compliance and quality case practice initiatives
Monitor the field activities of the managerial, supervisory and /or child protective specialist staff they manage
Ensure that operations conform to all applicable federal, state and local mandates and guidelines
Monitor and evaluate the results of operations by reviewing aggregate and individual performance data
Intervene in difficult case management decisions by exercising responsibility and discretion and assuming accountability
Attend meetings with other managerial staff and relays progress reports and issue analysis to the Borough Commissioner
Create and implement management controls to monitor the performance of individual zones and /or units
Hold regular staff meetings and individual conference to monitor performance; plans and determines needs for various personnel and budget actions
Prepare performance evaluations, including recognizing outstanding achievements or making disciplinary referrals where appropriate
Ensure that each unit within the zone is sufficiently staffed, properly equipped and trained and capable of carrying its responsibilities in accordance with applicable law, rules, regulations and policy
Exemplify leadership skills of effective communication, modeling, coaching, educating and support to foster quality supervision to their subordinates regularly
Perform other related duties