CHILD PROTECTIVE FIELD SUPPORT ANALYST - 60055417

State of Florida • Fort Myers, FL

2d • Hybrid

About The Position

This is advanced professional work assessing and developing Child Protective Investigators (CPIs) to ensure possession of the appropriate level of professional competencies. This position, also known as the "brain", will work in cooperation with CPI Supervisors and management in promoting the development of knowledge, skills, and their application for CPIs. The primary focus of the “brain” will be to review investigations received through the Florida Abuse Hotline to ensure that critical information is provided to the Child Protective Investigator (CPI) and Child Protective Investigator Supervisor (CPIS) during the investigation. This person will also assist in identifying and facilitating the collection of any information that is needed to ensure critical information is assessed and distributed to involved staff. The primary focus of the “brain” will be to review investigations received through the Florida Abuse Hotline in order to ensure that critical information is provided to the Child Protective Investigator (CPI) and Child Protective Investigator Supervisor (CPIS) during the course of the investigation and to assist in identifying and facilitating the collection of any information that is needed to ensure critical information is assessed. The purpose of the Pre-Commencement consultation is to facilitate critical thinking with the CPI and CPI Supervisor regarding information collection, assessment of parental protective capacities, safety planning, and safety determination. In the event that additional information is identified during the Pre-Commencement and/or follow up consultations, the “brain” will request and review any records pertinent to the assessment of the family. The “brain” will also be responsible for coordinating appointment that impact the assessment of the family such as Child Protection Team and/or referrals to service provider. During the investigative process, the “brain” will meet with the CPI, the CPI Supervisor, and as needed or required by policy, code or statute, the Operations Program Administrator to elevate concerns based on record reviews or additional information received. The “brain” will be co-located with Investigative staff to support a minimum of two (2) CPI Investigative units, however, will report directly to Family Safety Program Office in efforts to ensure trends and observations of investigative practice and case reviews are incorporated into ongoing Training and Quality Assurance activities.

Requirements

• A bachelor's degree or higher from an accredited college or university.
• At least 2 years of experience as a Child Protective Investigator.
• Must be trained and practicing Florida’s Safety Practice method.
• Current/Active Child Welfare Certification credentials from the Florida Certification Board.
• Must possess a valid driver’s license.
• Must possess operational private vehicle for use in the performance of daily work activities. Selected applicants are required to provide proof of vehicle registration and documentation of the appropriate insurance coverage.

Nice To Haves

• Excellent critical thinking skills.
• Highly competent with data collection and analytics.
• Knowledge of theories and practice in Child Protection.
• Knowledge of professional ethics relating to child protection and counseling.
• Knowledge of family-centered interviewing and counseling techniques.
• Knowledge of investigative techniques.
• Knowledge of interviewing and observation techniques.
• Skill in considering child development in guiding placement of children.
• Ability to recognize indicators of abuse and neglect.
• Ability to conduct risk and safety investigations.
• Ability to plan, organize and coordinate work assignments.
• Ability to understand and apply relevant laws, rules, regulations, policies and procedures.
• Ability to actively listen to others.
• Ability to communicate effectively.
• Ability to maintain well-executed case files.
• Ability to establish and maintain effective working relationships with others.
• Ability to utilize computer systems.
• Ability to write accurate investigative reports.

Responsibilities

• Observe and document investigator casework activities in providing protective investigations, assessment of service needs and referrals to service providers.
• Reviews casework, assessments and safety plans with investigators, and provides consultation and direction to ensure appropriateness, clarity, quality, thoroughness and proper documentation.
• Provides real-time support/guidance by reviewing documents and assessments for the file (random and scheduled) during investigative activities conducted by CPIs to provide a comprehensive understanding to what the information, documents, assessments mean.
• Assists CPIs in determining and facilitating appropriate service referrals and supports during the investigative process.
• Assist in providing guidance to investigators by coaching, motivating, modeling and providing other mentoring initiatives.
• Coach and assist CPIs with documenting aspects of investigations (i.e., chronological entry of case summaries), in which support was provided to investigators, by updating the appropriate information systems.
• Collaborates with CPI staff related to the evaluation and analyzation of information in order to support decision making.
• Serves as member of leadership team responsible for developing system-based solutions to CPI training and development issues or concerns.
• Serves as a subject matter expert in child protective investigations.
• Establishes and maintains cooperative working relationships with organizations and other agenices involved with child protective investigations such as community based providers, Child Protection Teams, Children’s Legal Services, law enforcement, medical personnel, schools, and other community/agency resources.
• Ensures effective communication with clients who speak alternative languages, deaf or hard-of hearing Customers or companions in accordance with the ADA and/or Section 504 and shall manage service records and report this data and any resources and/or training needs to their designated program point of contact.
• Upon request manage or assist in special projects, for either ongoing or one-time assignments.

Benefits

• The State’s total compensation package for employees features a highly competitive set of employee benefits.
• Vehicle Insurance Allowance to assist with the cost of insurance coverage due to the use of private vehicle for work purposes.
• Opportunities and training for all.
• Opportunities for advancement and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level