Child Crisis Intake Counselor - Greater Louisville area candidates only

Seven Counties Services•Louisville, KY

21d

About The Position

The Child Crisis Intake Counselor provides telephone screening for individuals seeking crisis services for youth through Seven Counties Services (SCS). The counselor gathers demographic and clinical information, documents it accurately in the CMHC electronic health record, determines eligibility for services, verifies insurance coverage, and uses written clinical criteria and protocols to assess emergency risk and provide effective triage and intervention. The role consults with team members and other SCS staff about client situations and routes or transitions cases for appropriate follow-up. The counselor collaborates with SCS departments, community agencies, hospitals, mental health consumers, and the public; follows organizational and departmental standards; schedules and reschedules initial appointments; shares information about community resources; and maintains monthly data on calls, scheduled appointments, and referrals. Staff are also expected to complete required trainings, attend meetings and quality assurance activities, exercise principle-centered leadership with a customer-service and continuous-improvement orientation, and follow safety and Joint Commission-related policies and procedures. Other job-related duties may be assigned.

Requirements

Bachelor’s degree in Social Services, Human Behavior Sciences, or a related field of study.
One year of full-time experience working with individuals receiving services for treatment of a mental health, substance abuse, intellectual disability, or physical health condition.
Proficiency in word processing and data entry, general computer knowledge, and associated skills.
Highly effective listening, information retention, communication, and information-relay skills in a supportive, responsive, client- and service-focused environment.
Basic office support skills, including filing and record keeping.

Nice To Haves

At least one year of experience in social services.
Child- and family-focused social services experience.
Crisis counseling experience.
Experience with an electronic health record, preferably Avatar.

Responsibilities

Provide telephone screening for people seeking crisis services for youth.
Gather demographic and clinical information and document it accurately in the CMHC electronic health record.
Determine client eligibility for services and verify insurance coverage.
Use written clinical criteria and protocols to assess emergency risk and provide effective triage and intervention.
Consult with team members and other SCS staff about client situations and route or transition cases for follow-up as needed.
Promote cooperation and collaboration with SCS departments, community agencies, hospitals, mental health consumers, and the public.
Ensure compliance with organizational and departmental standards, including routine appointment scheduling within seven days.
Complete annual trainings and attend team meetings, in-service training, and quality assurance training.
Schedule and reschedule initial appointments.
Provide information about community resources.
Maintain monthly data on calls received, appointments scheduled, and referrals made.
Follow policies and procedures related to safety management and Joint Commission standards.
Perform other duties as assigned.