Child Crisis Intake Counselor

Seven Counties Services•Louisville, KY

1d•Onsite

About The Position

Provides telephone screening for people who call SCS seeking crisis services for youth. Obtains all information effectively and efficiently (i.e., demographic, and clinical information) and records related documentation accurately in the CMHC electronic health record (EHR) database. Determines client eligibility for services and verifies insurance coverage. Maintains and uses written clinical criteria and protocols to assess callers for emergency risk demonstrating knowledge and competency in effective triage and intervention. Consults with team members and other SCS staff regarding clinical situations with specific clients as appropriate and effectively routes/ transitions for follow up as needed. Promotes a departmental culture of cooperation and collaboration with other Seven Counties Services departments, community agencies, hospitals, mental health consumers, and the public at large. Ensures compliance with all defined organization and departmental standards as defined (e.g. routine appointment scheduled within seven days). Adheres to all department and organization requirements as defined. (i.e.- completes annual trainings, attends team meetings, in-service training, and other quality assurance training, etc.) Schedules and reschedules initial appointments. Provides information about community resources. Maintains monthly report data relating to numbers of calls taken, appointments scheduled, and referrals made. Performs other duties as assigned. The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.

Requirements

Bachelor’s degree in Social Services, Human Behavior Sciences, or related field of study.
One year of full-time experience working with individuals who receive services for treatment of a mental health, substance abuse, intellectual disability, or physical health condition.
Proficiency in word processing/data entry skills, general computer knowledge and associated skills are required.
Highly effective listening, retention, communication and relay of essential information skills in a supportive, responsive, client and service focused environment are essential.
Basic office support (e.g. - filing, record keeping, etc.)

Nice To Haves

Minimum of one year experience in social services with child and family focused social services experience preferred.
Crisis counseling experience preferred.
Electronic Health Record (preferably Avatar) preferred.

Responsibilities

Provides telephone screening for people who call SCS seeking crisis services for youth.
Obtains all information effectively and efficiently (i.e., demographic, and clinical information) and records related documentation accurately in the CMHC electronic health record (EHR) database.
Determines client eligibility for services and verifies insurance coverage.
Maintains and uses written clinical criteria and protocols to assess callers for emergency risk demonstrating knowledge and competency in effective triage and intervention.
Consults with team members and other SCS staff regarding clinical situations with specific clients as appropriate and effectively routes/ transitions for follow up as needed.
Promotes a departmental culture of cooperation and collaboration with other Seven Counties Services departments, community agencies, hospitals, mental health consumers, and the public at large.
Ensures compliance with all defined organization and departmental standards as defined (e.g. routine appointment scheduled within seven days).
Adheres to all department and organization requirements as defined. (i.e.- completes annual trainings, attends team meetings, in-service training, and other quality assurance training, etc.)
Schedules and reschedules initial appointments.
Provides information about community resources.
Maintains monthly report data relating to numbers of calls taken, appointments scheduled, and referrals made.
Performs other duties as assigned.