Child Care Specialist I

C2 GPS—West Central Texas•Abilene, TX

7d•Hybrid

About The Position

The Child Care Specialist I arranges childcare services to program customers. Processes and tracks paperwork, re-certifications, terminations and ensures timely data entry for all customers. Contacts providers to start the provision of childcare service, updates, and discontinuation of services. C2 Global Professional Services (C2 GPS) is leading the charge in innovative workforce and career services, making a real impact in Texas, Florida, and communities across Southern Nevada. Known for our exceptional customer service, we pride ourselves on forging strong relationships within our local communities and empowering job seekers to land meaningful roles and advance their careers. At C2 GPS, our core values of Respect, Communication, Customer Engagement, and Ingenuity are at the heart of everything we do. We strive for excellence that sets us apart from the competition. As we experience rapid growth, our services reach across multiple counties in Texas, Florida, and Southern Nevada, demonstrating our commitment to making a difference. Our guiding principle is clear: to navigate the complex landscape of workforce development, our passionate team members provide unparalleled customer service and actively support the communities where we live and work. Join a team of talented professionals dedicated to transforming lives for the better. Not only will you collaborate with a passionate and committed group, but you’ll also gain access to a competitive benefits plan that enhances your work-life balance. Let’s make a difference together!

Requirements

High School Diploma or GED required.
Exceptional customer service, interpersonal skills, and leadership skills.
Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented.
Excellent verbal and written communication skills.
Knowledge of word processing, spreadsheet, technology, and computer skills.
Working knowledge of office machinery and automation, including any applicable software packages.
Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.
Valid driver’s license and proof of insurance with good driving record.

Nice To Haves

Associates or undergraduate degree preferred.
Bilingual in English and Spanish highly preferred.

Responsibilities

Assists in pre-screening customers for required documentation.
Responsible for data-entry in the appropriate workforce database (i.e., TWIST).
Reviews eligibility documents for accuracy for Choices, SNAP and Workforce Applicants customers seeking subsidized childcare services according to State, Board and Local Office policies and procedures and within the required timeframes.
Accepts, coordinates and processes referrals for childcare from authorized referral sources according to State, Board and Local Office policies and procedures and within the required timeframes.
Maintains case files updated and in the required format.
Ensures that care is provided for eligible children up to the age of 12 unless the child (up to the age of 19) meets the child with disability definition and documentation of disability is provided.
Explains all CCS forms and requirements to customers for understanding and compliance at initial placement and all subsequent updates.
Educates customers on the Child Care Services Parent Agreement Regarding Child Care Attendance, and Child Care Services Parent Reporting Requirements.
Obtains eligible customer’s required signatures and signature date on all CCS required forms within the required timeframes.
Scans all eligibility paperwork in the client case file, on the day the action is taken or within 48 hours of receipt, if mailed.
Flags and takes timely and appropriate action on children turning 13 years of age who do not have a disability.
Informs parents of childcare options available; provides parents with childcare information that will assist them in making an informed decision on intake and when customer requests a transfer.
Promotes and ensures parental compliance with the terms of the Parent Responsibility Agreement and within the required timeframes.
Enrolls children in childcare settings according to State and Board policies and within the required timeframes.
Refers suspected fraud and submits the appropriate form (i.e., RID 32 form).
Enters client and case eligibility according to policies and procedures accurately and in real time (as service is provided to customer) in TWIST and not to exceed 72 hours from the point the action is taken.
Provides information support/instruction to customers as needed.
Performs other related duties as assigned.