Child Care Eligibility Specialist I

Child Development Associates•Bonita, CA

20d•Hybrid

About The Position

The Child Care Eligibility Specialist (CES) manages a caseload of families participating in CDA’s Alternative Payment Program. The specialist conducts eligibility interviews, enrolls families, processes changes, and ensures compliance with program regulations. The role involves building relationships with families, providing resources and referrals, and offering support throughout their participation. The position is full-time, Monday through Friday, 40 hours per week, typically 8:30 AM to 5:00 PM. Evening and weekend hours may be required based on program needs. Office and remote hybrid options may be available after training is completed. The role is based in Bonita and may involve occasional driving to meet with parents or attend training.

Requirements

Education, training, and/or experience demonstrating the required knowledge, skills, and abilities.
Strong clerical, administrative, and computer skills.
Valid auto registration and insurance.
Ability to drive occasionally to meet with parents and/or attend training, as the position may require.

Nice To Haves

Associate degree in administration, human services, business, social work, or a related field.
One to two years of experience, education, and/or training, or an equivalent combination of education and experience.
Bilingual Spanish skills, depending on office needs.

Responsibilities

Explain CDA childcare programs and admission or continued eligibility requirements to parents who visit or call.
Provide relevant and timely resources and referrals.
Conduct enrollment and recertification appointments, process eligibility status changes, and maintain required documentation and verifications.
Request updated documentation to ensure ongoing compliance and process changes within required timelines through correspondence, computer updates, personal inquiries, and verifications.
Track and monitor eligibility and status for families receiving childcare services and submit reports as needed.
Calculate income, determine family fees, and follow up on changes.
Respond promptly and professionally to clients, coworkers, and others while prioritizing work to meet deadlines.
Organize family files and maintain an accurate paper trail documenting eligibility for childcare services.
Participate in on-site and off-site learning opportunities, including workshops, conferences, staff meetings, and trainings.

Benefits

Medical, dental, and vision coverage: 80% paid by the employer in the first year and 100% thereafter.
Ongoing training and staff development opportunities.
Flexible Spending Account.
Legal service plans.
Paid holidays, sick pay, and vacation time.
Additional vacation days: up to 5 bonus days after 3 years and up to 15 bonus days after 10 years.
Long-term disability.
Group and voluntary life insurance plan.
Annual employer contribution plan.
Employee 401(k) contribution.
Employee Assistance Program.