Child Care Eligibility Specialist I

Child Development Associates•Bonita, CA

21d•Hybrid

About The Position

The Child Care Eligibility Specialist (CES) manages a caseload of families participating in CDA’s Alternative Payment Program. The role conducts eligibility interviews, enrolls families, processes changes, and ensures compliance with program regulations. The specialist builds relationships with families, provides resources, and offers support throughout their participation. Child Development Associates, Inc. (CDA) is a community-based, multiservice nonprofit agency with over 300 employees. The organization is dedicated to creating positive change in the local community and believes all families deserve equal access to supportive services that promote children’s healthy development and future success. This is a full-time, non-exempt position in the Case Management department, based in Bonita. The schedule is Monday through Friday, 40 hours per week, 8:30 a.m. to 5:00 p.m.; evening and weekend hours may be required based on program needs. Office/remote hybrid options are available after training is completed. The stated rate of pay is $30.01 per hour, equivalent to $62,420.80 annually.

Requirements

Education, training, and/or experience demonstrating possession of the knowledge, skills, and abilities listed for the role.
Strong clerical, administrative, and computer skills.
Valid auto registration and insurance.
The position may require occasional driving to meet with parents and/or attend training.

Nice To Haves

Associate degree in administration, human services, business, social work, or a related field.
One to two years of experience, education, and/or training, or an equivalent combination of education and experience.
Bilingual Spanish skills, depending on office needs.

Responsibilities

Provide and explain CDA childcare programs to parents who walk in or call, including admission and continued eligibility requirements.
Provide relevant and timely resources and referrals as needed.
Conduct enrollment and recertification appointments, process eligibility status changes, and maintain required documentation and verifications.
Request updated documentation for ongoing compliance and process changes within required timelines through correspondence, computer updates, personal inquiries, and verifications.
Track and monitor the eligibility and status of families receiving childcare services, and submit reports as needed.
Calculate income and determine family fees, following up on changes as needed.
Respond promptly and professionally to clients, coworkers, and others while providing timely service and prioritizing work to meet deadlines.
Maintain organized family files that create an accurate paper trail documenting eligibility for childcare services.
Participate in on-site and off-site learning opportunities, including workshops, conferences, staff meetings, and trainings.

Benefits

Medical, dental, and vision coverage: 80% paid by the employer in the first year and 100% thereafter.
Ongoing training and staff development opportunities.
Flexible Spending Account.
Legal service plans.
Paid holidays, sick pay, and vacation time.
Additional vacation days: up to 5 bonus days after 3 years and up to 15 bonus days after 10 years.
Long-term disability.
Group and voluntary life insurance plan.
Annual employer contribution plan and employee 401(k) contribution.
Employee Assistance Program.