Child Care Eligibility Specialist I

Child Development Associates•National City, CA

21d•Hybrid

About The Position

Child Development Associates, Inc. (CDA) is a community-based, multiservice nonprofit agency with over 300 employees, dedicated to creating positive change in the local community and supporting families’ access to services that promote children’s healthy development and future success. The Child Care Eligibility Specialist (CES) manages a caseload of families participating in CDA’s Alternative Payment Program. The specialist conducts eligibility interviews, enrolls and recertifies families, processes changes, and ensures compliance with applicable regulations. The role also involves building relationships with families, sharing resources and referrals, and providing support throughout their participation in the program. This is a full-time position based in National City, with office and remote hybrid options available after training is completed. The regular schedule is Monday through Friday, 8:30 AM to 5:00 PM, totaling 40 hours per week. Evening and weekend hours may be required based on program needs. The position may occasionally require driving to meet with parents or attend training.

Requirements

Education, training, and/or experience demonstrating the listed knowledge, skills, and abilities.
Strong clerical, administrative, and computer skills.
Valid auto registration and insurance.
Ability to occasionally drive to meet with parents and/or attend training, as required by the position.

Nice To Haves

Associate degree in administration, human services, business, social work, or a related field.
One to two years of experience, education and/or training, or an equivalent combination of education and experience.
Bilingual Spanish skills, based on office needs.

Responsibilities

Explain CDA childcare programs and admission or continued eligibility requirements to parents who call or visit.
Provide timely, relevant resources and referrals as needed.
Conduct enrollment and recertification appointments, process eligibility status changes, and maintain required documentation and verification.
Request updated documentation for ongoing compliance and process changes within required timelines using correspondence, computer updates, personal inquiries, and verifications.
Track and monitor the eligibility and status of families receiving childcare services, and submit reports as needed.
Calculate family income and determine fees, following up on changes as needed.
Respond promptly and professionally to clients, coworkers, and others while prioritizing work to meet deadlines.
Maintain organized family files that provide an accurate record of eligibility for childcare services.
Participate in on-site and off-site learning opportunities, including workshops, conferences, staff meetings, and trainings.

Benefits

Medical, dental, and vision insurance; 80% paid by the employer in the first year and 100% thereafter.
Ongoing training and staff development opportunities.
Flexible Spending Account.
Legal Service Plans.
Paid holidays, sick pay, and vacation time.
Additional vacation days: up to 5 bonus days after 3 years and up to 15 bonus days after 10 years.
Long-term disability.
Group and voluntary life insurance plan.
Annual Employer Contribution Plan.
Employee 401(k) contribution.
Employee Assistance Program.