Child and Youth Care Home Supervisor

Hollyburn Family Services Ltd. • Burnaby, BC

8h • Onsite

About The Position

At Hollyburn Family Services, we serve, nurture, honor, and lead by delivering compassionate, evidence-based support to children, youth, and families across British Columbia. As a Great Place to Work® Canada, we are proud to foster strong teams and meaningful careers in community social services.

We are seeking an experienced and motivated Program Supervisor to lead the day-to-day operations of one of our Starlight therapeutic programs in Burnaby. This is an ideal opportunity for a strong people leader who is passionate about quality care, staff development, and building stable, high-performing teams.

Position Summary

Reporting to the Program Manager, the Program Supervisor is responsible for the overall daily operations of a therapeutic care setting supporting children, youth, and adults with complex behavioural, developmental, and mental health needs. This role provides direct supervision to staff, oversees scheduling and program administration, ensures contract and licensing compliance, and supports a safe, structured, and therapeutic home environment.

Requirements

• Diploma in a related Human Services / Social Services field
• Minimum 3 years of recent related experience, including supervisory or administrative leadership experience
• Strong understanding of trauma-informed practice, behavioural support, and therapeutic residential care
• Experience leading and developing staff teams
• Scheduling, workforce planning, and operational coordination skills
• Strong understanding of Employment Standards, health & safety, and supervision best practices
• Financial literacy and ability to manage within budgets
• Excellent written, verbal, and interpersonal communication
• Strong conflict resolution, problem-solving, and professional judgment
• Valid First Aid & CPR Certification
• MANDT Certification
• Valid BC Class 5 Driver’s Licence
• Access to a reliable vehicle
• Business Insurance with $3,000,000 liability
• Ability to participate in 24-hour on-call rotation as required
• Satisfactory Criminal Record Check
• Candidates must be located in the Lower Mainland and eligible to work in Canada to be considered.

Responsibilities

• Oversee the day-to-day functioning of the residential program
• Ensure a safe, clean, organized, and therapeutic care environment
• Monitor household operations, supplies, petty cash, reporting, and documentation
• Ensure all contract deliverables, licensing standards, CARF standards, and agency policies are met
• Support implementation of individualized service plans and behaviour strategies
• As required, works as a Child and Youth Care Worker; appropriately delivering or enables strategies established in children and youth’s service plan
• Supervise, mentor, and support frontline staff and subcontractors
• Coordinate staffing schedules to ensure consistency and contractual coverage
• Conduct regular staff check-ins, supervision, and team meetings
• Support recruitment, onboarding, orientation, and training of new team members
• Identify and develop high-performing staff for growth opportunities
• Ensure incident reports, time sheets, petty cash, WorkSafe documentation, and program updates are completed accurately and on time
• Assist with operating budgets and monitor expenditures
• Manage grievances, performance issues, and health & safety matters professionally and promptly
• Escalates and/or manages all grievances and WorkSafe claims to ensure proper reporting and documentation, and implementation of recommendations or action plans
• Build and maintain strong relationships with funders, community partners, stakeholders, and neighbours
• Collaborate closely with Clinical and Leadership Teams to ensure client and program needs are met

Benefits

• Hands-on, extensive, and continuous training
• Professional development and advancement within our ever-growing organization
• 100% employer-paid extended health, dental, vision, and life insurance for you and your dependents
• Paid vacation, paid wellness days, and paid sick days
• Group RRSP matching of up to 6% of gross salary
• Tuition reimbursement and subsidies for professional development (conferences, seminars, courses, and more)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees