Chief Transformation and Operations Officer
About The Position
Good Samaritan University Hospital seeks a dynamic, Chief Transformation & Operations Officer to serve as the senior executive leader responsible for hospital operations, operational strategy execution, and enterprise performance improvement. Reporting to the President, the incumbent will drive operational excellence across the organization through disciplined execution, Lean/Six Sigma management principles, and a relentless focus on quality, throughput, workforce engagement, and financial performance. This executive must be a highly visible, data driven, accountable leader with demonstrated success leading complex acute care operations in high performing healthcare environments. This role requires a builder and operator, not a maintainer.
Requirements
- Master’s degree in Healthcare Administration, Business Administration, or related field
- Minimum 10 years progressive healthcare leadership experience
- Minimum 5 years in senior hospital operations leadership within a complex acute care environment.
- Proven ability to lead complex hospital operations at a high level of performance
- Deep expertise in throughput, patient flow, capacity management, and operational redesign
- Strong financial acumen with experience driving productivity and margin improvement
- Track record of building high accountability, high engagement cultures
- Executive presence and credibility with physicians, staff, and senior leadership
- Ability to make difficult decisions with professionalism and conviction
- Exceptional analytical and problem-solving skills
- Comfort operating in fast paced, high expectation environments
- Strategic mindset paired with disciplined execution orientation
- Transformational rather than transactional
- Operationally rigorous and metrics driven
- Highly accountable and holds others accountable
- Visible, engaged, and approachable
- Politically astute without being political
- Decisive, resilient, and execution focused
- Passionate about building elite teams and sustainable systems
Nice To Haves
- Prior executive operations leadership experience
- Formal Lean / Six Sigma training required; advanced Lean certification strongly preferred
- Demonstrated success implementing Lean management systems and operational transformation in healthcare.
Responsibilities
- Lead day to day hospital operations across clinical support and ancillary departments
- Drive hospital throughput, capacity management, patient flow, and access optimization
- Champion Lean management systems, daily management, and continuous improvement infrastructure
- Build a culture of accountability, operational discipline, and performance ownership
- Partner with physician and nursing leadership to improve quality, experience, and efficiency
- Translate strategic priorities into executable operational plans and measurable outcomes
- Drive labor productivity, expense management, and operational financial performance
- Lead implementation of strategic growth, capital, and transformation initiatives
- Ensure regulatory, accreditation, and safety readiness across operational domains
- Develop and mentor operational leaders to build bench strength and succession pipelines.
Benefits
- generous benefits packages
- generous tuition assistance
- a defined benefit pension plan
- a culture that supports professional and educational growth
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Executive
