Chief Technology Officer (CTO) | PAM Health Corporate

PAM Health Corp Business Office•Plano, TX

About The Position

The Chief Technology Officer (CTO) provides enterprise leadership for PAM Health’s technology strategy, infrastructure, operations, service delivery, and technology modernization. This role is responsible for ensuring that technology platforms, networks, cloud services, endpoints, enterprise systems, service management processes, and operational support models are reliable, secure, scalable, cost-effective, and aligned with PAM Health’s clinical, operational, and growth priorities. The CTO partners with executive leadership, operational leaders, clinical stakeholders, cybersecurity, analytics, applications, and external partners to enable high-quality patient care, operational efficiency, regulatory compliance, and enterprise transformation.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Engineering, Healthcare Administration, Business Administration, or a related field required.
Minimum of ten years of progressive technology leadership experience, including significant experience leading enterprise infrastructure, technology operations, IT service delivery, vendor/managed services relationships, and internal technology teams.
Healthcare experience strongly preferred, including familiarity with hospital, post-acute, rehabilitation, LTACH, clinical, operational, regulatory, and patient care technology environments.
Demonstrated success leading both internally staffed technology teams and managed services providers in a complex, multi-site organization.
Experience establishing technology governance, service level expectations, operational metrics, incident response practices, change management discipline, and technology investment roadmaps.
Experience working with executive leadership, clinical operations, business operations, cybersecurity, applications, analytics, vendors, and facility leaders to deliver reliable and scalable technology services.
Strong knowledge of enterprise infrastructure, network architecture, cloud services, data center operations, endpoint management, telecommunications, disaster recovery, monitoring, IT service management, asset lifecycle management, and technology operations.
Ability to evaluate, structure, govern, and optimize managed services relationships while preserving internal accountability, organizational knowledge, and service quality.
Proven ability to build, mentor, and lead internal teams, including managers, engineers, analysts, service desk, field services, and technical operations staff.
Strong executive communication skills with the ability to translate technical issues, risks, tradeoffs, and investment needs into clear business language.
Demonstrated commitment to customer service, operational excellence, cybersecurity partnership, compliance, fiscal responsibility, and continuous improvement.

Nice To Haves

Master’s degree preferred.
Equivalent combination of education, leadership experience, and enterprise technology experience may be considered.

Responsibilities

Develop and execute PAM Health’s enterprise technology strategy and roadmap, ensuring alignment with organizational goals, facility operations, patient care needs, cybersecurity priorities, and financial stewardship.
Lead the design, performance, reliability, and modernization of enterprise infrastructure, including networks, data centers, cloud services, endpoints, telecommunications, collaboration tools, disaster recovery, and enterprise monitoring.
Build, lead, and develop a high-performing internal technology organization with clear roles, accountable leadership, effective succession planning, consistent performance expectations, and a culture of service, trust, transparency, and continuous improvement.
Establish and manage a balanced service delivery model that effectively integrates internal teams and managed services partners while maintaining clear accountability, measurable outcomes, operational discipline, and vendor performance standards.
Oversee managed services relationships, including contract governance, service level agreements, performance reporting, escalation management, cost optimization, transition planning, and continuous improvement of outsourced or co-managed technology services.
Partner with cybersecurity leadership to ensure technology platforms are designed and operated in a secure, resilient, and compliant manner consistent with healthcare regulatory expectations and PAM Health policies.
Lead enterprise technology operations with emphasis on incident response, change management, asset lifecycle management, endpoint management, patching, service desk effectiveness, field support, and operational stability across PAM Health facilities.
Translate business, clinical, and operational requirements into practical technology solutions that improve user experience, reduce friction, support standardization, and enable scalable growth.
Develop and manage operating and capital budgets for assigned technology domains, ensuring responsible investment planning, resource prioritization, cost transparency, and measurable business value.
Serve as an executive technology advisor and trusted partner to leaders across the organization, communicating complex technical concepts in clear, actionable terms for clinical, operational, and executive audiences.