Chief Services Officer

Integrated Resources Institute•Santa Ana, CA

11d•Hybrid

About The Position

Integrated Resources Institute (IRI) is seeking an innovative and mission-driven Chief Services Officer (CSO) to join our Executive Leadership Team! This is an exciting opportunity for a visionary leader who is passionate about advancing opportunities for people with disabilities and ready to help shape the future of disability services. The CSO will oversee service operations, develop and support directors, drive organizational growth, and expand strategic partnerships across state and federal systems. The ideal candidate brings strong expertise in disability services, employment services, benefits planning, systems development, and organizational leadership. As IRI continues to grow, the CSO will play a critical role in strengthening operational excellence, developing future leaders, expanding funding opportunities, and helping position the organization for statewide and national impact. If you are passionate about leadership, innovation, growth, and advancing disability inclusion, we encourage you to apply.

Requirements

Bachelor’s degree in human services, rehabilitation counseling, social work, public administration, business administration, nonprofit management, or a related field required.
Minimum seven (7) years of progressively responsible leadership experience in disability services, workforce development, rehabilitation services, or a related human services field.
Minimum five (5) years of experience supervising managers, directors, or other senior-level leaders.
Demonstrated success leading multiple service divisions, departments, programs, or operational teams.
Demonstrated experience developing partnerships with regional centers, department of developmental services, department of rehabilitation, and other public agencies, funders, employers, educational institutions, and community stakeholders.
Strong knowledge of disability service systems and person-centered practices.
Demonstrated ability to lead organizational growth initiatives, strategic planning efforts, and change management processes.
Strong leadership, communication, organizational, analytical, problem-solving, and relationship-building skills.
Strong budget management and financial planning skills.
Highly proficient in Microsoft 365, including Outlook, Word, Excel, Teams, OneDrive, and SharePoint.
Ability to travel locally, statewide, and occasionally nationally as required.
Must possess a valid driver's license, satisfactory DMV driving record, and maintain current automobile insurance.
Commitment to full inclusion of all persons with disabilities in their community.

Nice To Haves

Master's degree in a related field preferred.
Experience working with Regional Centers, the Department of Developmental Services, the Department of Rehabilitation, workforce development systems, and other publicly funded disability service systems preferred.
Experience with benefits planning, Social Security work incentives, Competitive Integrated Employment services, and workforce development programs preferred.

Responsibilities

Serve as a member of IRI's Executive Leadership Team.
Partner closely with the CEO to execute strategic priorities, organizational goals, and growth initiatives.
Develop systems, structures, and processes that support organizational scalability, accountability, and service excellence.
Provide leadership during periods of growth, change, innovation, and service expansion.
Represent IRI with government agencies, regional centers, funders, strategic partners, employers, and community stakeholders.
Lead, mentor, and supervise Service Directors and other assigned service leaders.
Provide coaching, guidance, and leadership support to Directors of Services, including the development of operational plans, budgets, staffing, and performance goals.
Foster accountability, collaboration, and strong cross-department communication.
Build leadership capacity throughout the organization and strengthen succession planning efforts.
Oversee service quality across all service areas and regions.
Develop and monitor systems that measure service outcomes and utilization, stakeholder satisfaction, and organizational effectiveness.
Ensure services are delivered in accordance with Department of Developmental Services requirements, Regional Center expectations, contractual obligations, and applicable federal, state, and local requirements.
Promote person-centered, inclusive, and outcome-driven services while leading continuous improvement efforts that strengthen service delivery, organizational performance, and outcomes for people served.
Identify opportunities to expand services, strengthen existing service areas, and reach new populations.
Develop innovative service models that advance employment, community inclusion, self-determination, and economic mobility.
Evaluate expansion opportunities within California and other markets that support organizational growth and long-term sustainability.
Lead planning efforts related to organizational growth, service expansion, and new service development.
Build systems that allow IRI to scale responsibly while maintaining service excellence and positive outcomes for people served.
Develop and maintain strong relationships with Regional Centers, government agencies, workforce development partners, employers, educational institutions, and community organizations.
Identify, develop, and support public-sector opportunities that advance IRI's mission, services, and strategic priorities.
Support contract development, partnership initiatives, government relations, and service implementation efforts.
Provide strategic oversight of benefits planning and counseling services.
Expand service capacity supporting individuals navigating Social Security work incentives and employment pathways.
Advance employment-first initiatives, career development services, and partnerships that increase access to Competitive Integrated Employment opportunities.
Support the development of grants, contracts, fee-for-service opportunities, and diversified funding streams.
Collaborate with Finance and executive leadership on revenue forecasting and growth planning.
Ensure service expansion initiatives are financially sustainable, operationally feasible, and aligned with IRI's mission and strategic goals.
All other duties as assigned by the Chief Executive Officer to support the mission and strategic goals of the organization.