Chief Risk & Performance Officer
About The Position
Make a Lasting Impact at the Executive Level Living Resources is a leading nonprofit organization in Albany, NY, dedicated to providing high-quality services and support to individuals with disabilities and their families. With a strong commitment to innovation, person-centered care, and operational excellence, we empower the people we serve to live full and meaningful lives in the community. We are seeking a strategic, forward-thinking leader to join our Executive Team as Chief Risk & Performance Officer. This high-visibility executive role blends enterprise risk management, compliance excellence, quality improvement, technology innovation, and operational leadership.
Requirements
- 10+ years of progressive experience in operations, management, and/or compliance in Medicaid/Medicare or human services programs.
- At least 5 years of supervisory and leadership experience.
- Strong knowledge of HIPAA, regulatory requirements, data analytics, and technology management.
- High emotional intelligence, excellent communication skills, and the ability to influence and collaborate at all levels.
- Ability to travel locally between sites, with occasional evening/weekend work as needed.
Nice To Haves
- Bachelor’s degree in a relevant field (may substitute for up to 5 years of experience).
- Experience in Medicaid/Medicare disability services.
Responsibilities
- Partner with the CEO, Executive Team, and Board to shape and execute the organization’s vision and strategy.
- Lead the development and implementation of operational systems, technology, data analytics, and AI strategies that advance our mission and values.
- Directly supervise the Director of Technology, Director of Incident Management & Quality, and Director of Facilities.
- Provide vision, guidance, and support to foster high-performing teams across Compliance, Quality Assurance, IT, Facilities & Transportation.
- Serve as Corporate Compliance Officer and HIPAA Privacy & Security Officer.
- Oversee the development and maintenance of a comprehensive compliance program, risk management, self-audits, training, and regulatory adherence.
- Lead internal investigations, enterprise risk management, and continuous quality improvement initiatives.
- Direct IT infrastructure, cybersecurity, and digital transformation.
- Champion the agency’s Artificial Intelligence strategy — from policy development to tool evaluation and organization-wide implementation.
- Oversee facilities, fleet management, data analytics, and operational systems to ensure efficiency and excellence.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
