Chief Quality Officer

Orlando Health•Saint Cloud, FL

About The Position

The Chief Quality Officer works with leadership and medical staff to develop and implement the organizational quality plan and achieve desired metrics and outcomes. In collaboration with the Chief of Staff, Vice President & Chief Nursing Executive, and System Chief Medical Officer, the role supports the activities, processes, and policies that advance high-quality patient care through system-wide clinical practices and standards. The Chief Quality Officer also functions as the hospital Patient Safety Officer and serves as a subject matter expert on medical quality and patient safety.

Requirements

  • A medical degree or other advanced practitioner degree, as determined appropriate by the hiring authority.
  • At least five years of experience as a clinical leader, including successful experience guiding multidisciplinary clinical program activities.
  • A background in clinical practice, including experience in clinical epidemiology outcomes/quality measurement and/or clinical research.
  • Excellent communication skills and a demonstrated track record of fostering collaboration and building consensus to achieve collective objectives.
  • Experience with and appreciation of community-based medical practice.

Responsibilities

  • Participate in developing the Orlando Health Quality Strategic plan.
  • Support development and adoption of an organization-wide Culture of Quality and Safety.
  • Participate in clinical committees focused on aligning clinical programs, standardizing clinical practices, and improving quality and safety.
  • Participate in the Medical Executive Committee (MEC) and Credentials Committee.
  • Provide input to the Chief of Staff and Vice Chief of Staff regarding individual physician OPPE and FPPE evaluation and monitoring.
  • Ensure compliance with regulatory standards related to clinical care, including The Joint Commission and ACHA standards.
  • Participate in orientation for medical staff and administrative leadership on quality standards, expectations, and accountabilities.
  • Chair Quality Steering Team meetings and ensure implementation of actions to achieve goals.
  • Lead the development of quality metrics across the health system to meet program and service-line goals.
  • Work with Orlando Health process improvement teams to develop quality improvement models.
  • Foster and maintain collaborative relationships with external agencies and stakeholders.
  • Coordinate and oversee data collection, analysis, reporting, and follow-up related to medical errors and quality measures.
  • Collaborate with the System Chief Medical Officer to develop and implement the organizational quality structure and related policies.
  • Regularly communicate quality processes and updates to executive team members and clinicians at all levels.
  • Serve as an Orlando Health subject matter expert on medical quality and patient safety issues.
  • Develop short- and long-range goals and objectives in collaboration with medical staff, the executive team, and the board of directors.
  • Maintain compliance with Orlando Health policies and procedures.
  • Function as the hospital Patient Safety Officer and ensure a culture of safety is maintained by all team members.
  • Support Orlando Health’s community benefit strategy and related initiatives approved by the Orlando Health Board of Directors.
  • Serve on Orlando Health committees or community boards as required.
  • Maintain collaborative relationships with physicians, employers, community leaders, and the business community.
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