Chief Programs Officer

Metro Housing Boston•Boston, MA

8h•$150,000 - $165,000•Hybrid

About The Position

The Chief Program Officer (CPO) will report to the Executive Director and be responsible for the day-to-day operations and oversight of all Metro Housing participant services and programs, assuring measurable outcomes that align with the organization’s strategic plan. The CPO exercises functional supervision over the Director of Leased Housing (80 staff) and the Director of Inspections (17 staff), the Director of Financial Assistance (43 staff), the Director of Housing Supports (25 staff), and the Director of Data, Policy, and Research (3 staff). The CPO will work closely with the Executive Director, the Board of Directors, and other members of the Senior Leadership Team to implement Metro Housing’s strategic vision, goals, and priorities. The CPO will set and measure service outcomes, while ensuring adherence to budgetary plans and compliance with all applicable laws and regulations. The CPO will act as critical thought partner to the Executive Director, will drive program performance, and provide strong leadership on cross organizational initiatives. This is a hybrid position where you will work a minimum of three (3) days per week in the office at 1411 Tremont Street Boston, MA. Hybrid work schedule may change and you will be notified by your supervisor.

Requirements

Bachelor's degree preferred with over five years of supervisory experience.
Exceptional leadership and management ability; demonstrated record of accomplishment in managing, coaching, and supporting a staff in a team-based, multi-cultural environment, with exceptional skills in negotiation and conflict resolution.
Superior analytical skills and problem-solving abilities, including a demonstrated ability to proactively identify and implement data-driven solutions that are creative, innovative, and flexible.
Ability to manage a heavy workload, set attainable goals with understood timetables, appropriately delegate tasks while maintaining current understanding of each team’s activities and issues.
Excellent communication, writing, and organizational skills.
Computer literacy, including proficiency in Microsoft Office and Outlook and familiarity with database management and utilization.
Experience working as part of a leadership/management team to promote the goals of the organization.
Highly skilled at listening to the perspectives of competing interests and making clear, well-informed decisions.
Demonstrated understanding of non-profit budgeting and proven ability to manage in a fiscally responsible manner.
Thorough understanding of and commitment to serving families who have extremely low incomes.

Nice To Haves

Candidates with a thorough understanding of federal and state rental assistance and homelessness prevention programs and experience working with federal, state, and local elected and appointed officials is preferred.
Candidates with multilingual skills (verbal and written). We are seeking candidates that speak and write English and at least one of the following languages (for interpreting and translation): Vietnamese, Cape Verdean Creole, Portuguese, Cantonese, Mandarin, Toisanese, Haitian- Creole, and Spanish.
Candidates who live within two miles of Metro Housing|Boston’s headquarters at Roxbury Crossing.

Responsibilities

Provide leadership on and be accountable for daily programmatic activities for the organization. This includes but is not limited to: supervision and support of appointed staff; partner with all levels of managers as needed to successfully meet organizational and participant needs; serve as the staff contact for external partners, acting as a first point of escalation for directors of programs.
Provide excellent service to participants and property owners by ensuring that escalated issues are addressed promptly and fairly.
Establish professional expectations and accountability within programs encouraging proactive solution-oriented behaviors that enable staff members to understand how their individual roles contribute to success.
Establish and monitor clearly defined program objectives and outcomes to effectively meet and implement goals, objectives, policies, and procedures for all programmatic departments.
Work with appropriate team members to design and introduce performance-based metrics, encouraging fact-based decisions aimed at interpreting data that will highlight trends and uncover opportunities for growth and change.
Create, review and/or approve contracts, grant agreements, real estate transactions, leases, and other documents which may have statutory or regulatory implications.
Ensure policy, practices, and program performance are consistent with current state, federal, and industry regulations.
Serve as point of contact and liaison for the Executive Office of Housing and Livable Communities, the City of Boston’s Mayor’s Office of Housing, and other programmatic funders.
Assist Executive Director, the Board of Directors, and members of Senior Leadership Team in the execution of a rigorous and participatory Strategic Planning process.
Through the Strategic Plan, identify and achieve immediate and long-term goals for the organization including but not limited to: core business lines; participant service; operational excellence; internal culture; diversity, equity, inclusion, and belonging; and policy direction.
Track and report on progress to achieving strategic goals at a regular cadence.
Identify larger patterns and opportunities for programmatic and operational improvement.
Provide leadership to continually promote and improve an integrated service model, building cross functional teams with clearly defined linkages between programs to improve customer service.
Build strong internal communications across programs and other organizational units, such as Finance, IT services, Operations, Fundraising and Communications, and Legal.
Proactively mediate internal conflicts and build a stronger team-based culture at the senior level.
Partner with the Chief Financial Officer and program staff to create the annual budget, projecting staffing and operational needs.
Partner with the Chief Human Resources Officer and Directors on personnel matters.
Act as a liaison to Metro Housing’s internal and outside counsel for programmatic legal issues.
Develop new program pilots and policy proposals that are directly informed by organizational and participant experience.
Identify and respond to changes in the local, state, and federal fiscal and policy environment, suggesting areas where Metro Housing should take leadership and initiative.
Serve as an active participant in policy and advocacy committees that are led by external partners, representing Metro Housing’s perspective.
Act as the staff lead for the Program Development and Strategic Planning Committee of the Board; coordinate and facilitate meetings and follow up working closely with co-chairs
Participate in Executive Committee, full Board, and other committee meetings.
Uphold the values of Metro Housing CARE – Collaboration, Achievement, Respect, and Ethics, and encourage the proper culture and branding standards among programmatic teams.
Present to external and internal audiences.
Perform other duties as assigned.