Chief Program Officer

Boyer Childrens Clinic•Seattle, WA

10d•Hybrid

About The Position

Boyer Children's Clinic seeks an experienced, collaborative, and forward-thinking Chief Program Officer (CPO) to provide strategic leadership across multidisciplinary programs serving young children and their families. The CPO oversees programs comprising approximately 100 employees and an annual budget of approximately $11 million in government and insurance revenue. Working closely with the CEO, Senior Leadership Team, program managers, and supervisors, the CPO ensures programs are effective, financially sustainable, compliant, and responsive to community needs. The position connects program teams with administration, finance, government agencies, community partners, and the children and families Boyer serves. The CPO will strengthen existing programs and help expand the continuum of care, including infant and early childhood mental health services and other early childhood programming. The CPO provides direction for program strategy and service delivery, leads the Program Leadership Team, develops program leaders, promotes collaboration, and supports continuous improvement. The role also contributes to organization-wide strategy, oversees program finances, participates in grant development, and represents Boyer with agencies, funders, families, and community partners. The position directly manages Boyer's Program Leadership Team and has responsibility for recruiting, hiring, onboarding, coaching, training, performance management, employee development, corrective action, and separation when necessary. This position combines on-site work at Boyer's locations with occasional remote work, if desired. On-site work takes place in typical office environments and environments serving young children. Regular travel between Boyer Clinic locations in Seattle, appointments, and community meetings is required. The workweek is 37.5 hours, with schedule flexibility. Compensation is $124,000–$186,000 annually.

Requirements

Bachelor's degree is required.
At least five years of experience in a social services, education, and/or medical environment is required.
At least five years of director-level management experience is required.
Experience working with large cross-departmental teams is required.
Strong experience in organizational development and change management is required.
Current First Aid and CPR certifications are required.
Must have a valid Washington State Driver's License, automobile insurance, and reliable transportation.
Strong managerial and strategic-leadership skills, with the ability to provide direction across a complex program area.
Relational leadership approach and ability to model reflective capacity.
Ability to model Boyer's expectations and values and hold employees accountable to them.
Excellent written and verbal communication skills, including clear communication and honest, constructive conversations.
Demonstrated ability to lead multiple teams and promote collaboration and engagement across departments.
Strong problem-solving skills and ability to identify challenges proactively and develop appropriate solutions.
Ability to motivate, mentor, coach, and empower managers through consistent and timely performance management.
Ability to address and resolve conflict and workplace concerns effectively.
Strong understanding of ESIT requirements or ability to develop that knowledge.
Proficiency with Microsoft Office applications.

Nice To Haves

Master's degree in Public Health, Public Administration, Social Work, or a related field is preferred.
Experience working with, or knowledge of, the Individuals with Disabilities Education Act, Part C, is preferred.
Expertise in infant and early childhood mental health is preferred.

Responsibilities

Provide leadership, mentorship, and strategic direction across Boyer's programs.
Direct program delivery in accordance with organizational goals, service standards, contracts, and applicable regulations.
Develop and oversee program policies, procedures, standards, and objectives.
Evaluate program effectiveness, capacity, caseloads, service-delivery models, workflows, cross-departmental collaboration, employee engagement, and team morale.
Identify program challenges and develop practical, sustainable solutions.
Lead continuous quality-improvement efforts to strengthen program effectiveness and outcomes.
Guide expansion of Boyer's continuum of care with organizational leaders and direct-service providers.
Oversee and nurture Boyer's relationship with its contracted Medical Director.
Facilitate the Program Leadership Team and support program managers and supervisors in achieving shared objectives.
Lead, mentor, coach, and develop program leaders, establishing clear expectations and accountability.
Promote collaboration across program departments and organizational functions.
Foster an environment where employees and managers can share ideas, raise concerns, address conflict, and participate in solutions.
Support managers with performance concerns, organizational change, and difficult conversations.
Evaluate and coordinate continuing-education and training opportunities for program employees.
Serve on the Senior Leadership Team and contribute to organization-wide policies, programs, and strategic initiatives.
Partner with the CEO and other leaders to keep programs aligned with community needs, evidence-based practices, and Boyer's values.
Oversee a program budget of approximately $11 million in government and insurance revenue.
Act as a liaison among program departments, administration, and accounting.
Maintain working knowledge of program budgets, Board policies, government regulations, administrative procedures, and personnel matters.
Participate in grant development by writing or contributing program information to applications.
Represent Boyer with government agencies, funders, community partners, and the public regarding contracts, compliance, funding, and service delivery.
Oversee and strategically manage relationships with community partners.
Coordinate Boyer's participation and messaging for community committees and partner meetings.
Attend county and state interagency meetings and other collaborative early childhood and healthcare-focused community meetings, as appropriate.
Oversee program-related communications with Boyer families, including updates and changes.
Directly manage the Program Leadership Team, including the Senior Program Operations Manager, department managers for Education, Occupational & Physical Therapy, Speech-Language Pathology, Intake, and Family Services, and the Bridge Program Manager.
Recruit, hire, onboard, coach, mentor, train, and manage the performance and development of employees; take corrective action and separate employees when necessary.