Chief Program Officer

Brilliant Corners•Los Angeles, CA

5h•Hybrid

About The Position

Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to those transitioning from or at risk of homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. Additionally, we implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veteran services, and health care sectors. The Chief Program Officer (CPO) is responsible for the overall vision, strategy, performance, and sustainability of a large and complex portfolio of supportive housing and related programs across California. Reporting to the Chief Operating Officer and serving as a member of Brilliant Corners’ Executive Team, the CPO will provide executive leadership for the Department while ensuring strong alignment with broader organizational priorities. The CPO will oversee the Department’s Deputy Chief Program Officers and other senior leaders, creating the conditions for them and the teams they lead to succeed. This role sits at the intersection of strategy and execution. The CPO will ensure strong day-to-day program performance while setting the longer-term direction of the Department, strengthening statewide systems and practices, and ensuring that growth is supported by the infrastructure, leadership capacity, and financial resources necessary to sustain it. A central responsibility will be bringing together the operational and program development functions of Housing Services ensuring alignment across regional program operations, program design and policy, quality assurance, evaluation, and client participation to build consistency statewide while preserving regional flexibility. The CPO will provide executive oversight across Brilliant Corners’ core program areas: Flexible Housing Pool (Flex Pool), Intensive Case Management Services (ICMS), Managed Care and Behavioral Health Partnerships, and Program Quality, Evaluation, and Client Participation. Additionally, the CPO will serve as one of Brilliant Corners’ most senior external representatives to government agencies, Managed Care Plans, healthcare and behavioral health systems, philanthropic partners, and other stakeholders. They will help shape and advance sustainable funding and contracting models that allow Brilliant Corners and its partners to deliver effective, person-centered services at scale. This is a unique opportunity for a seasoned leader to guide one of Brilliant Corners’ largest bodies of work at a moment of significant growth and change, while advancing Housing First, housing justice, and high-quality services for thousands of Californians.

Requirements

At least 12 years of progressively responsible experience in human services, supportive housing, homelessness, healthcare, behavioral health, nonprofit leadership, public systems, or a related field.
Demonstrated executive leadership experience with increasing levels of organizational responsibility, including success leading large, complex teams and managing senior leaders or leaders of leaders.
Experience overseeing complex, multi-program and/or multi-region portfolios with significant operational and financial responsibility.
Experience designing, implementing, or overseeing Housing First, supportive housing, case management, or related programs strongly preferred.
Experience working with government agencies, healthcare systems, Managed Care Plans, philanthropy, or other institutional funders strongly preferred.
Strong financial acumen, including experience overseeing large budgets, government contracts, complex funding streams, and financially sustainable program models.
Demonstrated ability to build and maintain senior-level relationships with public agencies, funders, healthcare partners, community organizations, and other external stakeholders.
Strong skills in program quality, evaluation, performance management, data-informed decision-making, inclusive communication, and transparent decision-making processes
Proficiency with Microsoft Outlook, Word, PowerPoint, and Excel required, with Salesforce or similar systems a plus.

Nice To Haves

Experience designing, implementing, or overseeing Housing First, supportive housing, case management, or related programs
Experience working with government agencies, healthcare systems, Managed Care Plans, philanthropy, or other institutional funders
Salesforce or similar systems proficiency

Responsibilities

Set the strategic direction for Brilliant Corners’ Housing Services Department and ensure strong execution across its statewide portfolio.
Establish clear priorities, performance expectations, and accountability structures across Flex Pool, case management, managed care, behavioral health, and other housing programs.
Balance statewide consistency with the unique needs of individual regions, programs, funders, and communities.
Lead, coach, and support the Department’s Deputy Chief Program Officers and other senior leaders, cultivating a high-performing and collaborative leadership team.
Create clear roles, strong accountability, and effective structures for decision-making and communication.
Invest in leadership development and succession planning throughout the Department while fostering a culture in which staff can grow, thrive, and do their best work.
Provide executive oversight of statewide quality assurance, program evaluation, policy development, and client participation efforts.
Ensure that these functions are meaningfully integrated into program operations and used to improve service quality, client experience, equitable outcomes, and organizational learning.
Champion the use of data, client voice, staff expertise, and evidence-informed practice to drive continuous improvement.
Guide the design, development, and implementation of new programs and partnerships, ensuring that growth is aligned with Brilliant Corners’ mission, strategic priorities, organizational capacity, and financial sustainability.
Support the Department in adapting to emerging opportunities across homelessness, healthcare, behavioral health, and other public systems while maintaining the integrity of the Brilliant Corners model.
Partner closely with Finance and other organizational leaders to oversee the financial health of the Housing Services portfolio.
Ensure programs are supported by sustainable budgets, appropriate staffing models, sound contract structures, and effective management of complex and braided funding streams.
Identify financial and operational risks early and work collaboratively to develop solutions that protect both service quality and organizational sustainability.
Build and maintain trusted relationships with government agencies, Managed Care Plans, healthcare and behavioral health systems, philanthropy, community partners, and other stakeholders.
Represent Brilliant Corners in senior-level conversations related to supportive housing policy, program design, funding, and implementation.
Advocate for contracting and funding approaches that support sustainable organizations, a strong workforce, and effective services for the people and communities we serve.
Serve as an active member of Brilliant Corners’ Executive Team and ensure strong coordination between Housing Services and organizational partners including Finance, People Operations, Data & Technology, Business Operations, Strategic Partnerships, and other departments.
Translate organizational priorities into effective departmental strategies while bringing the experience and needs of Housing Services into enterprise-wide planning and decision-making.
Champion Housing First and ensure that person-centered, equitable approaches remain foundational to program design and service delivery.
Work with staff, funders, and partners to identify and reduce barriers to housing and services.
Advance Brilliant Corners’ commitment to diversity, equity, inclusion, and belonging through both how the Department serves clients and how it supports and develops its workforce.