About the position
The Chief Product Officer at Clio will be responsible for defining the product vision, strategy, and ongoing roadmap(s) consistent with Clio’s overall strategic objective and growth plans. They will expand Clio’s product offering by successfully identifying, prioritizing, launching and growing new products that have a significant impact on outcomes for lawyers and the legal profession. The CPO will also be responsible for engaging functional leader peers in a regular strategic dialogue or process to ensure alignment on direction and to elicit key adjustments to the roadmap where appropriate. As a member of the Executive team reporting directly to the CEO, the CPO will share the responsibility to drive growth and revenue.
Responsibilities
- Define the overarching product vision, strategy, and ongoing roadmap(s) consistent with Clio’s overall strategic objective and growth plans
- Expand Clio’s product offering by successfully identifying, prioritizing, launching and growing new products that have a significant impact on outcomes for lawyers and the legal profession
- Analyze and champion the voice of the customer – translating customer pains into opportunities to create solutions the customer cannot yet articulate
- Engage functional leader peers in a regular strategic dialogue or process to ensure alignment on direction and to elicit key adjustments to the roadmap where appropriate
- Solicit and incorporate indirect customer and market feedback across key customer-facing functions
- Scale high-performing and mission-driven Product Management and Design teams, who can operate externally to discover as well as internally to deliver world-class products. Building, hiring, coaching, developing and retaining the PM/Design leadership of today and the future at Clio.
- Design measurable tactical and strategic indicators of success that include data-driven inputs and outputs that will help serve expected growth in new and legacy customers.
- Support M&A of new products to add to Clio’s product offerings where we assess that M&A is the right tool for accelerating our product vision
- Ensure that the entire company understands the vision and direction for the product by building understanding and alignment across the organization around what we’re prioritizing in Product (and what we’re not)
- Partner closely with Chief Technology Officer, CEO, and broader Executive Team
Requirements
- Experience as VP, Product or higher at a high-tech or SaaS company
- Effectively influence, partner, and communicate cross-functionally with engineering and financial business teams across a company to set and deliver on product vision
- History of building and coaching high-performing teams who are motivated to do better and think bigger as a result of your leadership
- Ability to think and operate at a “strategic level,” but drive execution on a “tactical level” with the willingness to roll-up sleeves
- Data-driven mindset and highly analytical with the desire and ability to dig into metrics to derive insights and drive decisions
- Multi-product experience with a focus on successfully linking arms with marketing and sales to drive alignment
- Experience in M&A lead growth, decision-making and integration is a plus