Chief Operator - Rail Flaw Detection

Succession Planning for Railroads Investing in the Next Generation • Dallas, TX

2d • Hybrid

About The Position

The Chief Operator is responsible for the overall execution of service operations in Rail Flaw Detection provided to customers. This role requires delivering the highest quality performance to exceed competition, ensuring customer requirements are met as stated in contracts or agreements, and building customer relationships based on respect, transparency, and confidence. The Chief Operator represents the company image and is responsible for the safety of their Operator at all times, guiding proper attitude, behavior, and communication skills to create an environment of trust and respect.

Requirements

• At least 5 years of service in the RFD Industry, service management, or related leadership experience.
• 3 to 5 years of experience on class I railroads.
• Knowledge of Rail Flaw Detection testing practices.
• Excellent safety record within all class railroads, class I without exception.
• Knowledge in computer programs, RFD truck functionality, electrical and mechanical is a plus.
• Valid driver’s license Class A or B preferred.
• Respected from peers.
• ASNT-1A Ultrasonic Levels I and II training successfully completed and valid.
• Excellent written and verbal communication skills with a high level of attention to detail.
• Minimum of a High school diploma or GED.
• Mechanical, electrical, troubleshooting knowledge preferred.
• Microsoft Office skills, including Excel, Word, Microsoft Teams, Concur, and more.
• Ability to manage cost & adjust where necessary.
• Must be a Team Player and willing to do whatever it takes to make the customer happy in a safe and ethical way.
• Capable of driving quality performance.
• Ability to develop excellent customer relationships.
• High level of maturity and able to lead in taking initiatives based on company needs.
• Punctuality.
• Drive safety, accountability, professional image and attitude.
• Must be self-motivated.
• Integrity.
• Adaptable and drives change.
• Able to focus on multiple tasks and perform troubleshooting tasks.
• Shall have an outgoing, patient and highly respective personality.
• Extended travel capability.
• Punctual.
• Have all safety training valid for customers and eRail Safe.
• Being able to travel to customers anywhere in North America (Valid Passport).
• No Criminal Records.
• Communicate in English (written & spoken, French for Eastern Canada).

Nice To Haves

• Knowledge in computer programs, RFD truck functionality, electrical and mechanical is a plus.
• Mechanical, electrical, troubleshooting knowledge preferred.

Responsibilities

• Reports directly to the Field Manager. In their absence, will report directly to another Field Manager or Manager of UT RFD Services.
• Maintain a professional attitude towards colleagues, customers, and the general public, reflecting a positive company image.
• Ensure all railroad and highway safety as well as operating procedures are maintained and applied.
• Be accountable, professional, and drive safety and quality as the number one priority.
• Be open to changes in the workplace and apply directives according to set standards.
• Perform high-quality tests for all customers and consistently improve operations.
• Adhere to and execute instructions in reference books and customer playbooks.
• Partner with the Operator to maintain a high standard of maintenance, including cleanliness and 5S on trucks and high-precision calibration of equipment.
• Produce all necessary paperwork, including daily reports, maintenance reports, and trip reports.
• Be overall responsible for the vehicle and its maintenance.
• Display experience in Rail Flaw Detection testing.
• Improve fleet uptime to meet goals set by upper management.
• Ensure Logbooks, DOT papers, and Timesheets are maintained.
• Ensure compliance with all DOT regulations, including hours of service regulations.
• Coach, train, protect, and assist new employees, Training Chief Operators, and Operators in the desired work environment.
• Complete weekly expense reports, timesheets, inventory, and general truck condition reports (repairs needed, current, and preventive).
• Be responsible for the lodging location chosen and ensure the truck is parked at the same location.

Benefits

• Travel expenses are reimbursed, including lodging, truck maintenance, daily operational supplies, and transportation costs.
• Comprehensive medical benefits.
• Dental benefits.
• 401(k) retirement plan.
• Per diem paid for eligible days spent away from home on company business.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED