Office of Performance and Project Management, Chief - Operations Manager I

Baltimore City•Baltimore, MD

1d•$104,065 - $171,497•Onsite

About The Position

The Department of General Services is the backbone of Baltimore City Government, supporting city vehicles, properties of energy utilization. The agency consists of more than 350 employees and has an annual operating budget of $111 million in addition to a $20 million (FY23) capital budget. Our vision is to be committed to providing healthy work environments and safe reliable vehicles for City employees by delivering high quality and cost-effective support services to City agencies who serve Baltimore’s citizens and stakeholders. Our mission is to deliver cost-effective, high quality, reliable and sustainable services by managing quality facilities, ensuring efficient fleet operations, and maintaining exemplary administrative customer service that supports Baltimore City agencies and the advancement of their goals. Our core functions are carried out through five divisions: Fleet Management, Facilities Maintenance, Capital Projects, Energy, and Administration. Under the general direction of the Director, the OPM Division uses data analytics, business process intelligence, and strategic partnerships to measure and improve operational efficiency among all DGS divisions. OPM conducts regular performance management sessions with agency leadership to discuss performance, identify problems, diagnose causes, and direct resources to solve problems. OPM works closely with DGS division leaders to develop performance measures for each service provided by the division. Internally, performance measures allow DGS to assess each service’s performance over time, and to make corrections if necessary. The OPM team routinely performs tasks including: Constantly using data-driven approaches to measure divisional performance and improve Key Performance Indicators (KPIs); Researching, analyzing and utilizing statistical data to develop recommendations to improve Agency operations; Serving as the agency’s governing body for agency data analytics; and Creating, implementing, and managing quarterly review and presentation of DGS performance by division. OPM works closely with all DGS divisions to develop performance plans that establish performance measures that will be used in future budget plans.

Requirements

Master’s degree in business management or Analytics from an accredited college or university.
Six years of senior management, policy-driven operational responsibilities.
Three years of experience managing homogenous functions through subordinate supervisors.
Experience with behavioral and technological solutions to process improvement and performance management.
Proven track record of having worked in a federal, state, and/or local municipality or public university system.
Equivalent combination of education and experience.

Nice To Haves

Master’s degree in business management or Analytics from an accredited college or university and six years of senior management, policy-driven operational responsibilities including three years of experience managing homogenous functions through subordinate supervisors is required.
N/A

Responsibilities

Measure and improve operational efficiency among all DGS divisions using data analytics, business process intelligence, and strategic partnerships.
Conduct regular performance management sessions with agency leadership to discuss performance, identify problems, diagnose causes, and direct resources to solve problems.
Work closely with DGS division leaders to develop performance measures for each service provided by the division.
Use data-driven approaches to measure divisional performance and improve Key Performance Indicators (KPIs).
Research, analyze, and utilize statistical data to develop recommendations to improve Agency operations.
Serve as the agency’s governing body for agency data analytics.
Create, implement, and manage quarterly review and presentation of DGS performance by division.
Work closely with all DGS divisions to develop performance plans that establish performance measures for future budget plans.