Chief Operating Officer

Quinn Advisory Group•Calgary, AB

9d•Hybrid

About The Position

The Chief Operating Officer will lead the development of scalable, efficient, and compliant operations that support QAG's growth, profitability, and strategic objectives. Working closely with the President/CEO and leadership team, the Chief Operating Officer will align people, processes, technology, and financial performance while fostering accountability and consistently delivering value to clients. This is a hybrid role, offering a flexible schedule that balances in-office collaboration with remote work.

Requirements

Bachelor's degree in business administration, operations management, finance, human resources, or a related discipline
Or, minimum 7–10 years of progressive leadership experience in operations, including responsibility for process improvement, financial performance, strategic planning, and organizational growth.
Experience in the employee benefits, insurance, or financial services industry, including familiarity with insurer relationships and service agreements

Nice To Haves

An Effective Communicator – Communicates clearly, in a positive and respectful manner, and builds relationships through tact and diplomacy.
A Client Centric professional – Prioritizes and takes action based on the needs of internal and external clients, consistently striving to meet or exceed expectations.
Someone who Embraces Change – Thrives in a constantly changing environment, adjusting thinking and behavior to stay resilient and unafraid to challenge the status quo.
A Team Player – Works with others to achieve individual, team, and organizational goals, valuing diverse perspectives and committed to shared success.
An Organized planner – Invests time in upfront planning, organizes and schedules work efficiently, and stays focused on key priorities and deadlines.
An Innovator – Thinks beyond tradition, seeking new and better ways of doing things and encouraging experimentation.
A Continuous Learner – Continuously seeks opportunities to learn and grow, taking ownership of career development through experiential, social, and formal learning.

Responsibilities

Develop and implement internal processes, workflows, and standard operating procedures that support growth and profitability.
Identify operational inefficiencies and implement improvements that enhance productivity, quality, and client experience.
Partner with the CEO and finance leadership to improve revenue growth, margins, productivity, and overall profitability.
Participate in operating budget planning and regularly monitor performance against financial objectives.
Identify opportunities to improve cost efficiency without compromising service quality.
Develop and monitor key performance indicators (KPIs) for all business units.
Partner closely with the CEO and leadership team to develop and execute the company's strategic plan.
Assist with evaluating opportunities for new client block acquisitions, technology services, and strategic partnerships.
Ensure organizational resources are aligned with the company's growth objectives.
Support the Manager of Operations with refining a consistent, responsive, and high-quality service delivery model for clients and their plan members.
Work with leadership to identify opportunities to increase client value and strengthen long-term relationships.
Champion a client-first culture throughout the organization.
Establish organizational structures that support accountability, collaboration, and growth.
Work with the CEO and leadership team to develop a succession plan and leadership-development strategies.
Identify opportunities to automate manual processes and improve data accuracy and efficiency.
Partner with technology vendors and internal stakeholders to ensure systems effectively support business needs.
Ensure operational practices comply with applicable benefits, privacy, employment, regulatory, and contractual requirements.
Work with the Manager of Operations, IT, and compliance to establish appropriate controls, policies, and procedures to mitigate operational and business risks.
Work with internal compliance officers, legal, and insurance partners as required.
Participate in the discussion and negotiation of key insurer relationships and service/bonus agreements.