Chief Operating Officer
About The Position
The Chief Operating Officer (COO) role involves overseeing the organization's operations, translating strategic priorities into coordinated operational execution, and ensuring resources, workflows, and priorities remain aligned with shifting business needs. The COO will work closely with the CEO and Executive Leadership Team, coach direct reports (heads of Marketplace, IT, People & Culture, Finance, and Strategic Initiatives), and partner with the Controller on financial matters. Key responsibilities include managing enterprise systems, digital infrastructure, cybersecurity, process modernization, automation, and data-informed decision-making. The COO will also prepare materials for the Board of Directors and foster a leadership culture of accountability, collaboration, and continuous improvement. The core function is turning strategy into systems and systems into results.
Requirements
- 10+ years of progressive leadership experience in operations.
- At least 5 years in a senior or executive role.
- Experience managing complex projects and cross-functional teams inside a mission-driven organization.
- Oversight of enterprise operations across multiple functional areas (IT, HR, Finance, Strategic Initiatives, e-commerce).
- Ability to translate strategic plans into operational systems, KPIs, and measurable outcomes.
- Comfort in budgeting, forecasting, and resource allocation conversations.
- Financial acumen to make sound, sustainable operational decisions.
- Experience supervising senior leaders and building high-performing, accountable teams.
- Experience coaching people, setting clear expectations, and investing in succession planning.
- Experience leading organizational change, operational improvements, or systems modernization initiatives.
- Comfort overseeing digital platforms, enterprise systems, or technology-enabled operations.
- Understanding of data governance, cybersecurity, or digital risk mitigation practices.
- Experience developing or overseeing compliance, risk management, or contingency planning frameworks.
- Sound business judgment and systems thinking.
- Ability to zoom out to strategy and zoom in to execution.
Nice To Haves
- MBA or equivalent advanced degree
- Certified Association Executive (CAE) designation
- Experience in a nonprofit and/or individual membership-based organization
Responsibilities
- Oversee the organization's operations and translate strategic priorities into coordinated operational execution.
- Ensure resources, workflows, and priorities stay aligned as business needs shift.
- Coach and develop direct reports, including heads of Marketplace, IT, People & Culture, Finance, and Strategic Initiatives.
- Partner with the Controller on budgeting, forecasting, and resource allocation.
- Review operational controls, compliance, and governance practices.
- Refine a business continuity plan and consider operational implications of new regulations.
- Partner with IT leadership on enterprise systems, digital infrastructure, cybersecurity, and process modernization.
- Advocate for automation and data-informed decision-making across departments.
- Prepare materials or updates for the Board of Directors.
- Build a leadership culture grounded in accountability, collaboration, and continuous improvement.
Benefits
- Strong health and retirement benefits
- Support professional development
- Encourage open communication and collaboration across teams
Stand Out From the Crowd
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What This Job Offers
Job Type
Full-time
Career Level
Executive
