Chief Operating Officer - Hybrid, North Central MA
About The Position
Making Opportunity Count is seeking a strategic, data-savvy, and deeply collaborative Chief Operating Officer to serve as the operational architect of our mission. This is a senior executive role for a leader who thrives at the intersection of strategy and execution, someone who can translate big ideas, funding commitments, and vision, into stable, compliant, and high-performing operations. The COO is the bridge between ambition and reality, ensuring that growth, innovation, and new funding never outpace our capacity, infrastructure, or people. You will lead a diverse coalition of Program Directors and senior leaders, while partnering closely with the Executive Director, Chief Financial Officer, Chief Advancement Officer, and Chief Human Resources Officer to ensure operational excellence across the organization. For the right candidate, we are open to relocation and will consider a relocation stipend.
Requirements
- 10+ years of progressive leadership experience overseeing managers and complex, multi-million-dollar operations.
- Demonstrated success in cross-functional leadership and external relationship management.
- Bachelor’s degree required, or equivalent professional experience.
- Strong fluency in data analytics, dashboards, and modern collaboration tools, with a genuine interest in leveraging AI for public good.
- Experience managing multi-source funding streams, including federal, state, and private funds.
- A deep connection to mission-driven work and a leadership style that is inclusive, accountable, and relationship-centered.
Nice To Haves
- Experience in Community Action Agencies or comparable human services environments, strongly preferred.
- Master’s degree preferred
Responsibilities
- Serve as the primary operational leader responsible for translating organizational strategy into effective, sustainable, and compliant programs.
- Act as the implementation partner to Advancement once funding is secured, building staffing models, SOPs, timelines, and compliance frameworks to ensure successful launches.
- Ensure organizational growth does not compromise stability by evaluating new initiatives against capacity, fiscal sustainability, and compliance requirements.
- Directly supervise senior program leaders across Child Care and Head Start, Energy, Housing, Workforce Development, Healthcare, and Community Services.
- Break down silos by standardizing systems, improving cross-program collaboration, and strengthening accountability for outcomes.
- Partner closely with the CFO on budgets, financial controls, grant deliverables, and fiscal compliance, following CFO guidance on all financial matters.
- Partner closely with the CHRO on workforce strategy, labor relations, performance management, and organizational culture, following CHRO guidance on all HR matters.
- Lead continuous improvement initiatives using dashboards, data analytics, and modern systems, including thoughtful and ethical use of AI to amplify impact.
- Build and maintain strong relationships with funders, community partners, and external stakeholders.
Benefits
- Health insurance with a $0 deductible option, plus dental and vision coverage
- Student loan forgiveness assistance
- Immediate 403(b) employer contribution with 100 percent vesting on day one
- Company-paid life insurance and long-term disability
- Generous paid time off, including vacation, sick time, and holidays
- Hybrid work opportunities
- Tuition remission and professional development support
- Flexible spending accounts, pet insurance, employee discounts, and early pay access
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Number of Employees
251-500 employees
