Chief Operating Officer

MDG Solutions•Boca Raton, FL

About The Position

MDG is a national, full-service marketing solutions partner with deep specialization in multi-location businesses. We have extensive experience in helping businesses develop winning growth strategies that harness the power of scale and drive marketing and operational efficiency. As the Chief Operating Officer, you will be responsible for operational execution, organizational accountability, and client delivery excellence across MDG. This role owns the translation of strategy into results by ensuring teams, processes, technology, and resources are aligned to grow revenue, improve margins, and enhance client retention. The COO will lead MDG’s day-to-day operations while modernizing the agency’s operating model. This role is highly hands-on, outcomes-oriented, and critical to the company’s 2026 strategy and long-term growth. Problem solving, technical familiarity, autonomous and entrepreneurial spirit combined with strong leadership skills, will be required to effectively manage our marketing and web development processes with the goal of 100% client success.

Requirements

10+ years of senior operations leadership in a digital marketing agency, consultancy, or complex service organization
Proven experience managing multi-disciplinary teams
Strong financial and operational acumen
Demonstrated success implementing process discipline and accountability
Experience integrating technology, data, and automation into operations
Comfortable operating in a fast-moving, entrepreneurial environment

Responsibilities

Operational Leadership & Accountability
Own all agency operations including account management, project management, creative, media, digital, and technology teams
Establish clear accountability frameworks, performance standards, and operating cadences
Ensure work is delivered on time, on budget, and at agreed quality levels
Establish team productivity standards, tracking, and reporting with clear accountability
Continuously identify opportunities for process improvement and efficiency, ensuring that the agency operates smoothly and meets client needs.
Client Delivery & Retention
Ensure a proactive, strategic, and consistent client experience
Partner with account leadership on KPIs, QBRs, and proactive recommendations
Create, coach, and manage processes to aid the account team in continued client satisfaction, retention, and growth. Own operational aspects of contract scoping, renewals, and profitability management.
Responsible for account financial management, including scoping, managing, and renewals. Create processes and reports to help guide client profitability.
Ensure the quality of work and services provided by the agency by setting and enforcing quality standards and processes.
Financial & Margin Management
Own operational P&L performance in partnership with Finance
Improve gross margin through process standardization, resource optimization, and scoping and utilization
Implement reporting to track client profitability, department performance, and capacity
Utilize data and analytics to make informed decisions, optimize strategies, and measure the effectiveness of marketing campaigns.
Strategy Execution & Service Evolution
In partnership with the President and VP of Strategy, develop and implement the agency's strategic plans, which may include growth strategies, expansion into new markets, and developing new service offerings to meet revenue goals Operationalize new and evolving service offerings in account management, project management, creative, media, digital, and technology
Ensure services are scalable, profitable, and consistently delivered
Identify and mitigate operational risks that could impact the agency's performance and reputation.
Technology, AI & Systems Enablement
Stay up-to-date with the latest digital marketing technologies and tools, and assess how they can be integrated into the agency's operations to improve efficiency and results with a specific focus on AI.
Lead the operational integration of AI tools, automation, and analytics platforms
Evaluate and implement systems to improve speed, quality, visibility, and client outcomes
Provide recommendations for utilizing internal tech stack to improve operations
People Leadership & Talent Development
Lead, coach, and develop department leaders
Support hiring, onboarding, and performance management
Build a culture of ownership, accountability, and continuous improvement
Ensure organizational structure aligns with strategy and workload
Vendor & Partner Management
Select, negotiate, and manage third-party vendors and technology partners
Ensure external partners support quality, margin, and growth objectives

Benefits

We offer competitive healthcare, dental, and vision plans along with several voluntary benefit extras.
Employees receive generous PTO in addition to all major holidays and the option to enroll in a comprehensive 401K plan with employer matching.

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