Chief Operating Officer

Appalachian Regional Healthcare•Prestonsburg, KY

About The Position

The COO, in dyad partnership with the hospital’s CNO, is responsible and accountable for the safe and effective day-to-day operation of the appointed hospital. The COO will have direct responsibility for directing many of the hospital’s individual departments and functions. The COO is responsible and accountable for directing all appointed responsibilities along each domain of the “Triple Aim” (patient safety and quality, service, and financial performance): Developing, nurturing and improving a safe and cost-effective clinical culture that produce predictable patient outcomes; Developing, nurturing and improving a service culture that supports and engages employees, medical staff, patients and the community; and Developing, nurturing and improving a cost-effective operating culture that achieves established objectives. At all times, the COO will conduct her/himself in accordance with ARH’s behavioral standards and will execute her/his duties in accordance with established laws, rules, regulations and standards of all applicable governmental, regulatory and accrediting bodies, and with the policies and procedures of the appointed hospital, region, and system.

Requirements

Ability to inspire and lead others, the humility to listen to and follow others, and the knowledge and discipline to know when to do which
Ability to adapt to and manage change in a timely and effective way
Ability to manage and mitigate conflict, including situations where COO is a party to said conflict
Courage to challenge established norms (policies, procedures, practices, directives, etc.) in an appropriate and impactful way
Humility to accept and embrace regional- or system-level strategies and endeavors which may from time to time be uncomfortable
Courage to ask for resources or help when necessary to accomplish established objectives or other expectations
Ability to think strategically to find novel solutions to complex problems
Energy, focus and aptitude necessary to effectively fulfil the duties of the role
Ability to surround a problem with the right people to affect a timely and effective solution
Ability to manage difficulty and crisis in a measured and effective manner, relying on data and counsel where able
Possess an action-oriented disposition, relying on data and counsel where possible
COO will be a graduate of an accredited college or university with a master’s degree in Hospital Administration, Business Administration, or other relevant field of study.
Minimum of three (3) to five (5) years’ experience in senior-level roles within a healthcare facility.

Responsibilities

COO is responsible and accountable for the performance of the appointed departments and functions. As such, the COO shall develop and implement impactful strategies and plans to achieve established performance objectives along each domain of the Triple Aim.
COO is responsible and accountable for developing and sustainably improving a clinical culture within the appointed departments and functions that is safe, efficient, and consistently produces expected patient outcomes in a cost-effective way.
COO is responsible and accountable for adherence to all relevant standards of applicable accrediting and regulatory bodies (e.g. JC, DNV, CMS, OIG, etc.). COO will assure accreditation readiness within the appointed departments and functions at all times, whether those surveys are planned and expected or not.
COO is responsible and accountable for sustainably improving the engagement and loyalty of the employees, medical staff and patients of the appointed hospital.
COO is responsible and accountable for developing and sustainably improving an operating culture that conducts its daily activities in an efficient and cost-effective manner, and in which achieves established financial performance objectives.
COO is responsible and accountable for developing, nurturing and maintaining meaningful relationships with members of the medical staff and other providers, both independent and employed.
COO will participate in any and all strategic planning endeavors of the appointed hospital, and will embrace all commissioned strategies and plans intended to sustainably improve the appointed hospital’s role and relevance within the communities it serves.
COO is responsible and accountable for being a good corporate citizen. In addition to abiding by established policies and procedures, behavioral standards and other expectations, corporate citizenry includes but is not limited to: working effectively within ARH’s matrixed reporting environment; working effectively with local-, regional- and system-level resources; and embracing ARH’s commitment to optimizing the value of its “system-ness” (e.g. regionalization, collaboration, etc.).
COO shall at all times conduct her/himself in a personal and professional manner consistent with ARH’s behavioral standards. Beyond her/his personal membership and participation with the community, COO will develop and maintain a constructive relationship with community stakeholders.
All policies, procedures, practices, and standards referenced above and elsewhere in this document are subject to, and likely will, change from time to time. Adherence to any changes to them will continue to be the responsibility and accountability of the COO. Likewise, any and all responsibilities, duties and reporting relationships referenced above and elsewhere in this document may change from time to time. Any such change will be subject to the responsibilities, accountabilities and other provisions of this position description.