Chief Operating Officer (COO) - Casa Grande, AZ

HealthOp Solutions•Casa Grande, AZ

21h•$200,000 - $300,000•Onsite

About The Position

The Chief Operating Officer will serve as a hands-on operational leader during a period of significant growth and systemization. This leader will help bring structure, urgency, accountability, and alignment to a growing healthcare operation while supporting consistency across multiple locations. A major first-year priority will be centralizing customer service and improving the consistency of the patient experience across sites. The COO will focus on increasing patient retention, supporting overall patient volume growth, strengthening encounter metrics, and ensuring operational workflows are clear, measurable, and scalable. This role requires someone who is comfortable using data, dashboards, and performance metrics to identify gaps, present solutions, and help teams execute. The COO will work closely with the CEO, CMO, CFO, clinical leadership, facilities, HR, CMS-related functions, and site-based teams to support operational planning, staffing, access, workflow improvement, space planning, and service delivery. This is not a purely corporate office role. The organization wants a visible, accessible leader who is willing to spend meaningful time inside the clinics, understand frontline realities, and work alongside leaders and staff to solve operational issues. The right person will bring a blend of strategist, operator, change agent, and coach. They will be expected to hold leaders accountable without leading with an “iron fist,” communicate clearly, welcome feedback, and model the same humility, teamwork, and service mindset expected throughout the organization.

Requirements

Master’s degree in Healthcare Administration, Business Administration, Public Health, or a related field required.
Six Sigma Certification / Methodology
5+ Years Healthcare Experience in Operations at Director level or higher
Strong understanding of healthcare operations, clinic workflows, patient access, customer service, provider support, staffing, facilities, compliance, and performance management.
Ability to work primarily on-site in Chandler, AZ, with local travel to other locations as needed.

Nice To Haves

FQHC experience strongly preferred.
Experience with eClinicalWorks preferred.
Experience using Power BI or similar business intelligence/dashboard tools preferred.
Background supporting centralized customer service, patient access, call center operations, or access-related process improvement preferred.
Experience with service line growth, operational expansion, or facility planning preferred.
Knowledge of CMS expectations, healthcare regulatory requirements, and quality/compliance standards preferred.
Experience working closely with clinical and finance leadership on operational planning, performance improvement, and organizational priorities preferred.

Responsibilities

Provide executive leadership for day-to-day operations across assigned clinical sites, departments, facilities, and operational support functions.
Lead efforts to centralize customer service and improve consistency, responsiveness, and accountability across patient-facing workflows.
Partner closely with the CEO, CMO, and CFO on operational planning, clinical alignment, performance improvement, data review, and organizational priorities.
Improve patient retention, patient volume, encounter metrics, operational efficiency, and service performance across locations.
Use Power BI dashboards, eClinicalWorks data, and other operational reports to evaluate performance, identify trends, and guide decision-making.
Establish clear expectations, metrics, and accountability standards for direct reports and operational leaders.
Recruit, develop, coach, and retain strong operational and clinical leadership teams.
Collaborate with clinical leadership, HR, facilities, finance, customer service, and administrative teams to resolve operational barriers.
Review and support budgets, staffing plans, space planning, facilities needs, and major operational projects.
Ensure operational compliance with applicable healthcare regulations, internal policies, quality standards, safety expectations, and confidentiality requirements.
Promote a culture of teamwork, proactive communication, continuous improvement, and exceptional patient service.
Model the communication, professionalism, accountability, and service standards expected throughout the organization.